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BT confirms GBP 6 billion fibre, 4G, customer service spend

2016-05-05 10:52:00| Telecompaper Headlines

(Telecompaper) BT has announced that Openreach and EE will invest around GBP 6 billion between them over the next three years in the first phase of a plan to extend superfast broadband and 4G coverage to more than 95 percent of the UK by 2020. The plan will include an increased focus on FTTP technology, aiming to reach two million premises with FTTP, mainly in new housing developments, high streets and business parks. BT Group CEO Gavin Patterson also confirmed that customer service would be another area of focus, with contact centre work being returned to the UK and Openreach aiming to cut the number of missed appointments by half within 12 months.

Tags: service customer spend billion

Category:Telecommunications

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