F&I managers are now providing a valuable opportunity to up-sell in that department but what about them bringing that to the service lane?
F&I managers can see opportunities everywhere and many times have been trained in sales if he or she and service advisors can work as a team, there are many circumstances to increase the service level and bring additional revenue to the store.
Mike Gorun, Managing Partner/CEO at Performance Loyalty Group had a few insights about it that he shared with CBT News.
Service department staff may consider it like being sent to the Artic Circle. Theyre not accustomed to watching for opportunities to help walk-in customers and theyre usually not able to take any incoming calls.
Click here to gain insight on ways to empower F&I managers to bring their skill sets to the service lane and the perks they would gain commission and penetration from the msale of any aintenance plan or warranty. Theyre also in a great place to present the whole F&I menu to the customer.
The Article Bringing the F&I Manager into Service Lane Could be a Win Win appeared first on Automotive Digest.