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Companies Still Lacking In Customer Service
2015-06-13 02:38:15| IT Services - Topix.net
According to a survey of more than 1,000 consumers by Mattersight Corp., more than two-thirds of consumers who dial in to call centers every year are frustrated even before they begin the call. Furthermore, three-quarters of consumers said they were still frustrated at the end of the call, even if their problem was resolved.
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Category:Information Technology