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Configuration Management Tool Service Support
2013-08-22 19:36:31| Space-careers.com Jobs RSS
The service activities include the planning, development and installation of Configuration Management database systems and tools to address Configuration Management needs via individual service requests. These service requests are issued in the form of Work Packages with a maximum effort allocation and cover activities which can be any of the following Development of a generic As Designed CM tool instance aimed to manage Changes and Configuration Items related to projects or programmes feasibility studies, specification, development, documentation, installation and testing of the tool Improvement of existing generic As Built CM tool aimed to manage Changes and Configuration Items related to Operational systems. Feasibility studies, specification, development, documentation, installation and testing of scripts aimed to automate as much as possible As Built CM procedures currently performed manually by CM engineers or users, crosschecking conformance with applicable processes and working practices. Creation, modification, update and version tracking of following Configuration Items Documentation including SpacecraftGround Segment operational procedures, manuals and guides HW items computers, infrastructure, Comms equipments SW items including SW applications, COTS and associated Licences, ... keeping up to date the mapping between SW and HW items. Contribution to the improvement of existing Configuration Management processes and working practices More generally Planning and preparation of above mentioned new CM tool instances. Monitoring and tuning of the tools performances, and impact assessment on existing CM framework. Second level support to CM stakeholders support team, user representatives,.. SERVICE SUPPORT PERSONNEL REQUIRED PROFILE In addition to having a University degree in Computer Science, the Service Support Personnel providing the service shall have a minimum of three years experience in the field of Configuration Management, including build, deployment and installation processes on large softwareintensive highavailability operational systems. Sound practical experience with Configuration Management tools as Administrator or advanced user Serena Dimensions or Clearcase Database programmingSQL e.g. Oracle or Sybase SW development in Java, C, vb.net, python, perl or similar is mandatory. Practical experience with Configuration Management standards such as CMMI, ISO or ESA ECSS SW development environments e.g. Visual Studio Source code control tools CVS, SubVersion, would be considered as assets. The Service Support Personnel shall also have demonstrated very good communication and team working skills be able to conduct all activities in an orderly and disciplined manner, in particular when applying and supporting As Designed and As Built Configuration Management standards be able to work calmly under stress with the minimum of supervision. The official languages are English and French. The working language for the position is English and therefore the Service Support Personnel must be able to work effectively in this language and have knowledge of the other, together with good communication skills. MANAGEMENT The service requests will be issued via individual work packages within an overall Limit of Liability for the overall framework. The work packages will be issued according to actual needs. The minimum notice period for a work package is 2 weeks. The overall maximum amount of effort for the service requests will be 180 person days equivalent for the initial duration of the service contract, plus 100 person days for the option. The start of the required support is foreseen on 01112013. The released work packages will identify the inputs, the activities, the deliverables and the timeframe. These work packages can include normal support at the contractors premises onsite support for specific activities The software development activities carried out at the contractors premises shall be done on an environment identical to existing framework to ease the import of deliverables developed at contractors premises. If necessary, the client has the possibility to lend a Serena Dimensions license for the duration of the contract. The support is calledup and managed by Technical Officer Configuration Management Team Leader who is responsible for the acceptance of all deliverables. The contractor shall appoint a single point of contact responsible for managing and handling the details of the above described services. REPORTING Formal reporting is required at monthly intervals or in the event of a major task completion. The monthly reports and any other reports or technical documentation generated shall be submitted in writing directly to the technical representative. The documentation template for the reports is provided by the client.
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Category:Transportation and Logistics