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Customer Satisfaction Loyalty: People Have the Power in Their Hands

2013-06-02 19:32:44| AutomotiveDigest.com - Automotive Industry News

When it comes to customer satisfaction loyalty, your customers hold all of the power, and they hold it in the palm of their hand (or hands, if theyre on a tablet). There has been unbelievable, unprecedented adoption of smartphone technology, says Cynthia Cohen, founder and president of Strategic Mindshare. Speaking again at GAAS, Cohen impressed [...]The Article Customer Satisfaction Loyalty: People Have the Power in Their Hands appeared first on Automotive Digest.

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