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Data Centre Operator
2013-01-15 15:38:13| Space-careers.com Jobs RSS
RHEA the fastest growing leading Belgian SME providing system engineering solutions and professional engineering services to the international space industry is recruiting experienced Engineers from the Satellite Industry for a full time position based in the area of Darmstadt. Description The main tasks of the Team are to ensure an effective and userdriven service to support the provision of data, both realtime and archived, as well as to provide comprehensive technical information to handle all forms of user enquiries relating both to current operational services and to future satellite programmes of EUMETSAT. The Team shall be divided into two subteams, each supporting the routine activities in the two main User Service areas 1. Data Centre Service Team providing help to users ordering Archive data, supporting the Operations of the Archive and supporting the routine generation of Climate Data Records 5 positions 4 Data Centre Operator positions and 1 Data Centre Product Analyst position 2. User Service Helpdesk Team providing a central User Helpdesk to interact with users on a large number of enquiries and providing administrative support in handling user accounts and user service registrations 3 positions Data Centre Operator 4 positions Data Centre computer related tasks Monitoring and controlling all operational processes ensuring that all operations are conducted in accordance with established procedures Monitoring the availability and quality of ingested products Mounting and dismounting of storage media Managing Tape backup activities Maintaining the level of premounted empty media as appropriate for routine operations Maintaining the physical archive Supporting the maintenance of the Technical and User documents Processing of orders for customers Production of hardcopy image prints. General tasks Authorising and managing orders received via the online ordering system, thus keeping archive and retrieval operations running efficiently Preparing and completing all necessary forms for routine daily operations Immediately informing the Data Centre Operations Engineer when an anomaly is detected Taking corrective action as necessary, applying the approved contingency emergency procedures Providing help to users ordering data and providing information on the various types and formats of data and delivery media Fulfilling recording customer interactions including o Conducting all communication with customers via the User Helpdesk o Assigning new users to predefined user groups o Keeping track of customer enquiries orders Packing and dispatching ordered products and mailing literature Coordinating with the responsible personnel for any scheduling required Preparing inputs to operations reports Creating movies loops from series of satellite imagery for PR and training purposes Creating posters for internal and external customers Monitoring the usage of Data Centre consumables such data storage media, printer toner, paper, etc. and organise the ordering of these consumables when needed. As part of routine operations, the following specific tasks shall additionally be performed Preparing and generating routine reports on a weekly, monthly and quarterly basis covering all aspects of Data Centre routine operations Ensuring optimum exploitation of the functions of the archive and identifying any functional deficiencies based on operational experiences Ensuring that the Data Centre performance in handling external and internal customer requests is in accordance with the relevant service level definition Representing the Data Centre in debriefing, planning and scheduling meetings as appropriate. Requirements University Degree in a scientific or technical discipline 3 years of experience in the operation of computer systems, preferably in an operational or realtime environment. 5 years of experience in the operation of computer systems running under the Unix and WindowsNT operating systems. 5 years of experience with using PCs is essential, including familiarity with the use of MS Word, MS Excel spreadsheets and MS Outlook. Fluency in both spoken and written English is mandatory A working knowledge of other languages would be a distinct advantage. Location Darmstadt, Germany Application deadline 01022013 If you are interested, please send your EUROPASS format CV as well as a Cover Letter to Lena Englander, Recruitment Manager, or Emilie Royez Recruitment Assistant at careeropportunitiesrheagroup.com Please do not hesitate to contact us for more information. RHEA provides you with an attractive employment package based on the candidates experience, the opportunity to build experience in the space sector and to grow within an international company. RHEA is an independent Space Engineering Consulting and Software company that offers knowledgebased services and innovative solutions to the space industry. Our technical expertise is coupled with the provision of software tools for both Space and Ground segments. For the past 18 years RHEA has supported over 40 space missions, including comet chasers, planetary and Moon missions, deep space astronomy experiments to understand the fundamental laws of physics, climate monitoring, meteorology, navigation and communications. Rhea is the market leader for MOIS solutions and procedure management systems. Rhea has successfully brought together engineers and scientists from 13 nationalities to support its clients across 7 European countries, Canada and the USA.
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