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Engineer, IP and Platform Services
2020-02-03 10:14:09| Space-careers.com Jobs RSS
About us Its a great time to be part of the SES team We are the worlds leading satellite operator with over 70 satellites in two different orbits, Geostationary Orbit GEO and Medium Earth Orbit MEO. We provide a diverse range of customers with global video distribution and data connectivity services through two business units SES Video and SES Networks. Our global team works collaboratively to make a significant, and often lifechanging difference in the world. As part of our team, you will play an integral part in delivering on our vision. At SES, we connect and enable broadcast, telecom, corporate and government customers, and enrich the lives of billions of people worldwide. Engineer, IP and Platform Services Luxembourg Betzdorf ROLE DESCRIPTION SUMMARY This position manages the implementation and operations of IPS global platform infrastructure ensuring platforms are operated and maintained in the most efficient manner to maximize performance and revenue. The role also manages specific support to Sales, NOC, CSM, CAMs, etc., and interfaces other Global Services Practices as well as with SES Technology Departments. PRIMARY RESPONSIBILITIES KEY RESULT AREAS Configures, coordinates, and implements IPS activations and grooms as determined via the Lead2Order L2O process and following established Change Management practices. Works with PLMPDE to designdevelopimplement new IPS platform solutions. Works with PDEplatform vendors to identify and resolve bugs and other services issues on IPS platforms. Owns Level 3 operational support activities towards NOC and to Customers as a point of escalation to resolve service incidents. Installs and configures IPS platform infrastructure as required by Platform Creation process. Resolves any issues that arise during the activation or grooming of IPS with the customer andor Sales Engineer as appropriate. Allocates customer IP blocks via the allocation database IP Control and registers the allocation with the appropriate Regional Internet Registry RIR. Maintains accurate documentation of individual service parameters for all IPS within the customer database SIT. Able to plan, configure, coordinate and implement platform activations, transitions, migrations, and enhancements as required and following established Change Management practices. Ensures all SES assets are reclaimed, and appropriate databases are updated for any IPS deactivations andor terminations. Identifies areas for process improvement and makes recommendations to improve processes. COMPETENCIES Excellent written and verbal communication skills. Excellent customer service skills. Excellent analytical and problemsolving skills Ability to work independently with minimal supervision QUALIFICATION EXPERIENCE BS in Information Systems Technology or equivalent jobmilitary experience in the Satellite Communication andor Networking field. Extensive knowledge of Satellite Communication, RF principles and RF measurement techniques. Minimum 5, preferably 10 years of professional experience in satellite communication and related services and systems Knowledge of and experience with a variety of mobile VSAT antenna systems Satellite Communication related certifications Knowledge of IP and networking principles Cisco Certifications CCNA, CCNP or related networking certifications iDirect experience andor certifications Knowledge of and experience with a variety of twoway satcom vendor platforms Knowledge of DVBS2S2X, TDMA, and DSCPC systems Whats in it for you? In addition to a competitive salary and benefits package, we offer you a truly global opportunity in an exciting industry and all the support youll need for both your professional and personal development. But most of all, we offer a truly unique opportunity to play your part in making a difference for those who need it most. We strive to uphold honesty, transparency and courage in everything we do. Were proud to belong to the SES team and collaborate towards success. Good to know For more information on SES, click here. SES is an Equal Opportunity Employer and welcomes diversity! Apply HERE
Tags: services
platform
engineer
Category:Transportation and Logistics