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ICT Engineer
2017-07-13 10:11:47| Space-careers.com Jobs RSS
Serco is a specialist at delivering vital services on behalf of European, National and Local Governments. Serco Europe employs a large workforce in Belgium, Luxembourg, France, Switzerland, Germany, Holland, Spain, Italy and the UK. Our European operations have ca. 2,000 employees delivering critical services to public institutions throughout Europe. Package description Full details on application. Relocation assistance provided if applicable. Main responsibilities Reporting to the Corporate Business Process Manager, the ICT Engineer is responsible for the corporate supervision of IT related corporate processes. Heshe will support IT corporate processes evolution and rationalisation. In particular, the candidate will carry out the following specific duties Supervision of the OS imaging processes both in Mac and windows environments Proposing improvements to the internal workflow to ensure a regular update and validation of the OS images Supervision of the SCCM processes for all corporate devices Proposing SCCM process improvements to comply with corporate policies Support the analysis of the corporate ticketing system to identify areas of improvement Support the revision of IT corporate policies Manage processes and tasks relevant to the projectsactivities, ensuring deliverance within restrictive timescales and in line with the IT Departments business model Perform business and technical analysis for potential Customer needs Produce requirements and project documentation in close liaison with the Customer and in line with the IT Departments QMS and project management procedures Propose and present technical and architectural propositions Prepare and present project management plans, Statements of Work, and other relevant documents Fully analyse service providerspartner solution proposals in terms of best practice, technical quality, technical and architectural proposition, and financial cost effectiveness Ensure that 3rd party suppliersservice providers deliver within contract terms, through effective management, planning, communications and maintenance of SLAsKPIs Maintain a close liaison with service providerspartners for delivery, regularly communicating status and progress throughout the projects Plan for and manage handover to operations, in line with project delivery plans Planning, controlling and reporting financial aspects related to projects Actively participating in contract negotiations, tenders and audit related activities Liaising with ESA Administrational staff in FinanceContractsProcurementHR for work related aspects Working with teamIT Department members on joint Customer and Corporate infrastructure related activitiesprojects Perform technical activities related to Launch Campaigns Provide Technical IT support to Customer, Corporate and Industry based projectactivities. Ideal candidate A PhD or Masters Degree in Information technology or a minimum of 10 years of relevant professional working experience Knowledge of ESA IT policies and regulations and experience with ESAs administrative processes within FinanceContractsProcurementHR A broad knowledge of IT service management principles A proven capability of performing tasks in a fully autonomous way An aptitude for effective communication and collaboration in an international and challenging environment Proven team management experience is considered an asset Expert knowledge and profound experience in technical and business process analysis Proven technical knowledge of bespokecommercialESA systems and applications, productivity tools, hardware platforms and tools, virtualisedcloud environments, networkcommunication environments, diverse IT infrastructures, IT security principles Proven project management and organisation skills, including monitoring time and expenditures Fluency in English, with excellent written and verbal communication skills. Please note that the closing date for applications is on 02082017. Important Any offer of employment is contingent upon you providing documents to verify your identity and employment eligibility, as required by law. Applicants are reminded that they will be requested to produce such documentation during the recruitment process. Please contact a member of the recruitment team if you require further details of acceptable types of documentation required for verification of identity and work authorization. For positions located within the Darmstadt Support Office please note that only applicants with no family affiliation within the Company will be considered. Data Protection When creating a profile on the Serco Career Centre you agreed to the Data Protection policy, a copy is available upon request. You may submit a written request revoking your consent to this agreement at any time. About the company Serco Services GmbH, part of the Serco group, A FTSE250, Multinational Service Provider with over 60,000 employees worldwide. Sercos space heritage over the last 40 years has placed us in the Space News Top 50 Space Industry Manufacturing and Services Companies We work alongside EUMETSAT and the European Space Agency, where we are the largest onsite service provider with ca. 300 staff. What connects the ever growing Serco workforce is a passion for delivering great service To keep ahead we have to constantly evolve and enhance the way we deliver our services and everyone in Serco has a role to play here. Serco provide the right environment to encourage ideas and a comprehensive Best Practice support network that enables them to put their ideas into action. If you share our values then join with over 60,000 colleagues globally who are equally as passionate about delivering great service as you
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