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ICT User Support Analyst
2014-02-21 13:38:27| Space-careers.com Jobs RSS
About us SCISYS Deutschland GmbH provides professional engineering and consultancy services to spacecraft operators and spacecraft primes. Our team is composed of university graduates and experienced professionals, comprising some of the most knowledgeable, dedicated and talented engineers across Europe. Our services cover the whole life cycle of space programmes from early concepts to operations. Our Space Division provides a dynamic, supportive and friendly atmosphere in which you are encouraged to lead with initiative. We support new ideas from our colleagues and are focused on supporting space programmes and missions. We have a strong presence at ESOC and EUMETSAT, as well as serving other ESA sites, the German Space Operations Centre and the German Galileo Control Centre. Moreover, we actively manage your professional development, training and career progression. For the location in Darmstadt, Germany we are looking for a ICT User Support Analyst at EUMETSAT. Tasks The Service Desk Team is in charge of providing first and second level of IT support. It alsomaintains the desktops and mobile IT equipment laptops, mobile devices, etc of the Organisation. The support environment can be described as one where IT Users are well regarded experts in their own field, and where user problems can affect the EUMETSAT core business. The consultant will man and operate the Service Desk as part of the SD Team in compliance with the Service Level Agreements and provide first and second level user and technical support and services. The User Support Analyst will report to the Service Desk Manager and work according to the teams agreed service levels, defined working practices and procedures. The User Support Analyst will have as a minimum the following responsibilities Installconfigureadministrate desktop and notebook systems hardware and operatingsystem MS Windows Installconfigureadministrate hardware peripherals printers, scanners, etc Installconfigureadministrate standard corporate office applications Maintain, administer and support remote access devicese.g. iPhones, VPN tokens Administer user accounts, manage user permissions Provide first and second level user and technical support, particularly in the area of standard desktop applications Windows 7, MS Office 2007, Visio, etc Participate in crossteam IT Projects Support the procurement of softwarehardware Operate the Service DeskHelpdesk and provide firstsecond level user support for corporate ICT service users Document actions and interactions related to Service Desk calls or user requests. Essential requirements The User Support Analyst is required to have as a minimum Extensive knowledge of and experience in the installation, maintenance and troubleshooting of MS Windows 7, MS Office 2007, Visio, MS Project and Internet Explorer Experience in the installation and maintenance of mobile computing solutions e.g. VPN access, Notebooks, Remote Access, WLAN and iPhone Extensive experience in end user support in general. Customer focus and service orientation as well as highly effective interpersonal skills in dealing with demanding customers under high workload Experience in performing user administration in MS Active Directory and Exchange Knowledge of Outlook configuration and administration and troubleshooting in an MS exchange environment In addition, the following knowledge shall be considered an advantage Experience in hardware installation, maintenance and troubleshooting desktop PC, notebooks, network printers, scanners Experience in a structured, ISO 9000 certified andor ITIL based Information technology service organisation Experience in using Microsoft Management Console Professional certification as MCP Windows 7 or any other professional certifications e.g. MCP MS Office, etc. Experience in using software distribution systems e.g. Novell ZENworks, MS SMS Other Information Start date is forseen to be 1st August 2014 Fluency in English is mandatory. Candidates must be an EU Citizen or have valid work and residence permit for Germany. Closing date for applications is 27th March 2013. In order to guarantee we receive your application, please apply online via httpwww.scisys.dewhereweworkspacecareersspacejobs.html
Tags: support
user
analyst
ict
Category:Transportation and Logistics
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