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IT Change and Release Manager
2018-10-29 13:27:42| Space-careers.com Jobs RSS
Serco is a specialist at delivering vital services on behalf of European, National and Local Governments. Serco Europe employs a large workforce in Belgium, Luxembourg, France, Switzerland, Germany, Holland, Spain, Italy and the UK. Our European operations have ca. 2,000 employees delivering critical services to public institutions throughout Europe. For our activities in ESOC, we are currently looking for an IT Change and Release Manager. Package description Full details on application. Relocation assistance provided if applicable. Main responsibilities The position is responsible for the Change and Release Management for the operation IT infrastructure at the European Space Operations Centre ESOC in Darmstadt. In addition, the Change Release Manager will act as the single point of contact for Service Continuity Planning for the operational IT. The successful candidate will be focusing hisher activities on the following. Tasks and Responsibilities include, but are not limited to the following Support of Transfer to Operations of new services. Maintenance of the change schedule. Chair transition boards and CABs. Liaise with all involved parties Service Design, Engineering, Operations. Plan, support and coordinate major infrastructure changes. Ensure adherence to standards and processes. Create and maintain the Release Management plan. Conduct Post Implementation Reviews. Perform Risk Management. Create regular and adhoc reports. Act as single point of contact for Service Continuity. Create and maintain the Service Continuity Plan and ensure all services have appropriate plans. Plan and coordinate Disaster Recovery tests. Act as a coordinator in case of a disaster. Ensure punctuality and accuracy of reports and statistics on all activities. Adhere to current site procedures technical, environmental, safety and security. Create and maintain accurate procedures and work instructions. Ideal candidate The successful candidate shall meet the following requirements Excellent command of English, both written and spoken German or French a plus. University degree Computer Sciences or equivalent. Strong knowledge of ITIL processes, specifically Change and Release Management, certification a plus. Project Management experience, Prince2, AgilePM or PMP certification preferred. Indepth experience with IT services in critical operational environments. Very good knowledge of current IT infrastructure technologies and trends networks, storage, virtualisation, cloud, etc.. Problem Solving aptitude. Ability to work independently selfmotivate. Excellent communication skills, convincing personality. Experience in testing disaster recovery a plus. PC literacy MS Office Pro, MS SharePoint, Lotus Notes. Important Any offer of employment is contingent upon you providing documents to verify your identity and employment eligibility, as required by law. Applicants are reminded that they will be requested to produce such documentation during the recruitment process. Please contact a member of the recruitment team if you require further details of acceptable types of documentation required for verification of identity and work authorization. For positions located within the Darmstadt Support Office please note that only applicants with no family affiliation within the Company will be considered. Data Protection When creating a profile on the Serco Career Centre you agreed to the Data Protection policy, a copy is available upon request. You may submit a written request revoking your consent to this agreement at any time. About the company Serco Services GmbH, part of the Serco group, A FTSE250, Multinational Service Provider with over 50,000 employees worldwide. Sercos space heritage over the last 40 years has placed us in the Space News Top 50 Space Industry Manufacturing and Services Companies We work alongside EUMETSAT and the European Space Agency, where we are the largest onsite service provider with ca. 300 staff. What connects the ever growing Serco workforce is a passion for delivering great service To keep ahead we have to constantly evolve and enhance the way we deliver our services and everyone in Serco has a role to play here. Serco provide the right environment to encourage ideas and a comprehensive Best Practice support network that enables them to put their ideas into action. If you share our values then join with over 50,000 colleagues globally who are equally as passionate about delivering great service as you.
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Category:Transportation and Logistics
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