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IT Support Engineer
2017-10-04 11:11:34| Space-careers.com Jobs RSS
Job description In this role, your responsibilities will be mainly 1st and 2nd level call resolution on location andor remotely in the following areas 1 Windows OS based client devices Windows 7, Windows 10 2 Mac OS based client devices 3 Mobile phones and smartphones 4 IBM Notes 5 Network and local printing facilities 6 Specific Corporate Applications 7 1st line networking LAN, WiFi 8 Approved client applications i.e. SAP, Adobe, MS Office, Encryption tools, etc. Tasks Responsibilities Providing 1st, 2nd and 3rd line support in the areas described above Evaluating, categorizing and logging users requests and problems and proactively follow up these requests to ensure timely resolution of the Delivery and deployment of new workstations PCs laptops and maintenance and replacement of existing workstations, as well as other systems like mobile devices and printers Maintain, update and integrate Knowledge Base DB, procedures and working instructions Assisting and advising the user community in the technical and functional use of the Clients Corporate services and applications. Job requirements A Bachelors Degree in Information Technology or similar subject At least 5 years of professional experience in troubleshooting hardware and software issues on either Apple or Windows systems and on mobile platforms Either an Apple Professional Certification such as ACSP, or one or more Microsoft professional certifications, such as MCITP, MCTS, MCSA, MCP Knowledge of IBM notes client platform is an asset Proactive and customerfocused mindset Work experience in an international environment is considered an advantage Willingness to occasionally work outside regular office hours and availability to go on business trips What we offer ATG Europe offers excellent working conditions and provides you with all the necessary means to further your career. We believe that training and education, combined with regular assessments and a personal development plan, will create the best environment for growth. If needed we also assist you with settling in your new home or finding the right school for your children. ATG will help in any way it can, including a relocation budget that is applicable for ATG staff as well as employees working at one of our clients.
Tags: support
engineer
Category:Transportation and Logistics