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IT User Support Analyst
2015-03-04 12:05:39| Space-careers.com Jobs RSS
HE Space is a successful international space company. For over 30 years, we have been supporting our customers with qualified experts in the field of engineering, science and administration. We are currently looking for an IT User Support Analyst to support our customer in Germany. IT User Support Analyst Key Tasks and Responsibilities Our customer is a European organisation providing weather and climaterelated satellite data, images and products for its users. As part of the Information and Communication Technology Systems team, you will have the following responsibilities Act as first contact point for user tickets and phone calls which includes the routing, monitoring and escalation of Service Desk tickets Installconfigureadministrate desktop, notebook systems and hardware peripherals Administer user IT accounts, manage user permissions provide first and second level user and technical support, particularly in the area of standard desktop applications Windows 7, Office 2007, Visio, Internet Explorer, etc Administrateconfigureset up users phone as well as helping to establish conference calls using a Videoconferencing System or WebEx Contribute to the preparation of IT information on the Intranet and training material including presentationsviewgraphs, demonstrations and online training as well as provide coaching and one on one training to IT Users. Skills Experience You will have the following qualifications and relevant experience Several years of experience in in the installation, maintenance and troubleshooting of MS Windows 7, MS Office, MS Outlook, Visio, MS Project and Internet Explorer Extensive experience in user support focusing on customer service under high workload Fluency in English is mandatory. This job is located in Darmstadt. We are looking for candidates who are available from May 2015 or as soon as possible thereafter. If you think you have what it takes for this job, please send us your CV together with a letter of motivation both in English and in Word to Ms Micheline Blisle at jobshespace.com, quoting job DEDSC2528 before 04Apr15. An exciting and dynamic international working environment awaits you! Please note Due to work permit restrictions for this position, please apply only if you are citizen of a European Union state or if you are eligible to obtain a work permit for Germany. Apply for this job
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Category:Transportation and Logistics