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Improving IT Ops Service Levels and Efficiency

2013-04-22 14:00:00| TechNewsWorld

New tools are available to help with service level management, but they require a new perspective on how IT infrastructure components should be managed. The key is to embrace a new ideal of managing every infrastructure component from the perspective of how it impacts end-user service levels. To do this, IT operations teams must understand the three laws of service-oriented IT operations management.

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Category:Information Technology

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