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Network infrastructure, services and solutions delivery, support, operations and maintenance
2014-02-10 11:35:22| Space-careers.com Jobs RSS
RHEA the fastest growing leading Belgian SME providing system engineering solutions and professional engineering services to the international space industry is recruiting experienced Engineers from the Satellite Industry for a full time position based in the area of Darmstadt. Description In providing support to delivering, supporting, operating and maintaining the network infrastructure, services and solutions provided for current and emerging operational networks, the key person shall be required to carry out the following tasks Identification and selection of the optimal solution or service for a customer request with further elaboration, customisation, presentation and agreement of the solution with peers and customers. Rollout installation, configuration, testing of network solution and services in coordination with peers and customers. Use the network lab for proofofconcept and predeployment testing. Rollout installation, configuration, testing of network infrastructure or services. Perform 1st line examination, analysis and debugging, upon suspected network anomalies, typically detected as part of monitoring activities. Raise anomaly reports. Perform all aspects of 2nd line, expertlevel network troubleshooting debugging and diagnosing, rootcause analysis, implementation of shortterm workaround, implementation of longterm resolution. Supervise and interact with Service Providers upon rollout of new or upgraded services. Cooperate with partner organisations and remote locations on the delivery and support of network connectivity and services between the client and the partner organisations or remote sites. Monitor, evaluate and assure provider service performance and quality. Review Service Provider reporting. Perform periodic reviews of Provider service quality and performance. Cooperate and coordinate with providers of network equipment maintenance support on interventions and on maintaining and updating lists of equipment. Monitoring and reporting of the performance of the network infrastructure and systems, including thirdparty provided network services, and the quality of the services delivered to the users. Operating, administrating and maintaining internal network systems and services. Support the network systems and services operations and management processes and documentation e.g. allocation of IP host addresses and network address ranges, allocation of VLANs, VRFs, NATs, maintenance of configuration history of all network equipment etc. Provide training on network system and services, e.g. to internal Operations department customers Key tasks The key tasks to be accomplished under this contract will include, but are not limited to At EUMHQ, contribute to the migration of customer networks from legacy to consolidated network infrastructure. Support obsolescence andor performance upgrades of the clients networks in remote sites, incl. Madrid, Suitland, Md US, Longyearbyen, Svalbard Norway, Fucino Italy as well as of the WAN links connecting the remote sites to the EUMHQ. Support the migration from legacy VLS systems to a common consolidated infrastructure. Operate, administer and maintain the network systems and services as they are currently in place. Integrate newly introduced and emerging network infrastructure, systems and related services into the existing network systems and services operations, administration and management e.g. a campus backbone, a data centre network, a control center operators terminal network. Specify and author operations, administration and maintenance guides and procedures covering the newly introduced and emerging network infrastructure, systems and related services. Taking into account the current and emerging network infrastructure, assess, review and propose enhancements to the network systems and services operations, administration and maintenance processes, documentation, platforms and tools. Lead andor support activities implementing the agreed enhancements. Take on the planning, organisation and supervision of activities carried out by current WAN service providers on the clients behalf. Coordinate and support the delivery and upgrade of managed network services between EUMHQ and remote sites. Roles and responsibilities The key person shall assume specifically the following roles and responsibilities Liaison and 1st line Point of Contact PoC to Operations department customers and users, responsible for all aspects of network service quality and performance and 1st line support matters. Liaison and 2nd line PoC to Operations department customers, responsible for all aspects of the infrastructure and solution delivery and support to be carried out. Coordinator of network deployment activities. Liaison and PoC within the Comms team, responsible for representing Operations users needs and constraints, and safeguarding these on the production network systems, services and infrastructure. Liaison and PoC to peers in other IT support teams involved in delivering and supporting the IT infrastructure, and providing operational services and solutions. Liaison and PoC to Suppliers and thirdparty Service Providers, responsible for monitoring quality and performance of the service and to obtain their experts support for advanced cases of network troubleshooting. Ownership of network performance and service quality delivered on the network infrastructure and systems. Ownership of anomaly resolution, by followthrough and coordination of all actions required to get problems solved. The Contractor is expected to communicate verbally and in writing and generate and maintain documentation as an essential part of the above tasks applying the client configuration and change control procedures as well as the relevant system engineering standards, quality management procedures and maintenance procedures. This may comprise writing and reviewing change proposals, preparing documents supporting procurements, reviewing data packages belonging to technical inspections and reviews, writingreviewing test reports and overall status reports. Profile Hard skills, experience knowledge In addition to having a university degree or equivalent, the key person shall have at least 5 years of proven knowledge and handson experience in several of the following mandatory skills areas a minimum of 6 are expected Advanced fault detection, analysis, troubleshooting, fixing, working with equipment suppliers to obtain support. Experience of using network monitoring and troubleshooting tools and methods realtime and historical for carrying out the tasks described above. Experience of creating and maintaining a version management tool for network software and configuration data, such as rancid. Experience of creating and maintaining network monitoring and troubleshooting tools realtime and historical for carrying out the tasks described above, such as nagios, syslogng, snmp and MIB access. Experience of dealing on aspects of operations and service management with external suppliers and providers of network products and services within a production environment, including interacting with external providers on upgrades, evolutions etc. Understanding and experience of applying concepts and principles of service quality and service management in operational environments. Indepth knowledge of Cisco technology based network solutions. It will be considered beneficial if the key person holds a current Cisco certification or is able to substantiate equivalent experience. Network equipment Operating System OS indepth knowledge OS installation and upgrade, CLI syntax. Experience of network equipment installation, configuration and testing. Ability to communicate verbally and in writing on network portfolio solutions and services in a comprehensible way. Ability to translate IT jargon into customer business terms. Demonstrated capability of technical authoring, and of creating and working with technical network diagrams Visio. Experience of working in and applying the above skills in highavailability, alwayson production environments, driven by high availability requirements. For supporting documentation tasks, experience is required with Microsoft Office Suite, including MSVisio. The variety of the tasks and the scope of the systems to be supported require a high degree of autonomy and good analytical skills. The key person shall be able to conduct all activities in an orderly and disciplined manner, shall be able to work calmly and correctly under stress and must be able to work with a minimum of supervision. The working language for the position is English and therefore the key person must be able to work effectively in this language. Location Darmstadt, Germany Application deadline 05032014 If you are interested, please send your WORD EUROPASS format CV as well as a Cover Letter to Vanessa Lewis, Senior Recruiter, to careeropportunitiesrheagroup.com. Please do not hesitate to contact us for more information. RHEA provides you with an attractive employment package based on the candidates experience, the opportunity to build experience in the space sector and to grow within an international company. RHEA is an independent Space Engineering Consulting and Software company that offers knowledgebased services and innovative solutions to the space industry. Our technical expertise is coupled with the provision of software tools for both Space and Ground segments. For the past 18 years RHEA has supported over 40 space missions, including comet chasers, planetary and Moon missions, deep space astronomy experiments to understand the fundamental laws of physics, climate monitoring, meteorology, navigation and communications. Rhea is the market leader for MOIS solutions and procedure management systems. Rhea has successfully brought together engineers and scientists from 13 nationalities to support its clients across 7 European countries, Canada and the USA.
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