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Requirements and Business Process Support Engineer
2015-11-13 13:05:32| Space-careers.com Jobs RSS
Serco is a FTSE 250 international service company that improves the quality and efficiency of essential services that matter to millions of people around the world. The work we do for national and local governments involves us in the most important areas of public services, including science and defence. Sercos space heritage over the last 40 years has placed us in the Space News Top 50 Space Industry Manufacturing and Services Companies. With over 1500 staff in the space business covering a wide spectrum of experience and skills, we convey best practice, expertise and innovation in our business. For our activities in EUMETSAT, we are currently looking for a Requirements and Business Process Support Engineer. Tasks and Responsibilities Whenever customers raise needs for new IT systems or enhancements to existing ones, you will interact with the business users to understand their underlying needs and formulate and document them as end user requirements. It is foreseen, that the main tasks will include as a minimum Interact with business users to understand their underlying needs and identify ifan IT system would be suitable to meet their needs Collaborate with business users to understand their processes, suggest process improvements where possible and extract and define end user requirements Cooperate with the Information Management IM team in the Process Assurance and Management Support Division PRS, in particular when processes are assessed and addressed Document resulting processes in cooperation with the PRS IM team and end user requirements in suitable formats, e.g. in process diagrams, use cases, wire frames or requirements specifications, etc. Support the implementation team in defining the related technical requirements Facilitate business user interactions during implementation projects to ensure the solutions meet their needs Initiate and facilitate the acceptance and roll out phases of the system and subsequent pilot phases including preparation of user manuals or similar and delivering training to business users. In addition, you will provide support to Contribute to project planning and reporting Provide training on the various Information Management systems Contribute to the knowledge build up inside the team in business process and requirements engineering Support the improvement and documentation of business processes inside ICT Document tasks and deliverables according to EUMETSAT working practices. Requirements Essentials In addition to having a university degree in computer science, software engineering or equivalent, you should bring as a prerequisite Extensive experience in eliciting and documenting end user requirements Extensive experience in analysing business processes, develop evolve business processes in collaboration with business users and document them in suitable formats Handson experience of electronic workflow systems for managing information and or document management systems Experience in facilitating large and heterogeneous groups resulting in actionable outcomes Experience in preparing technical requirement specifications Experience in supporting acceptance and roll out activities for IT systems Experience in preparing user manuals or similar and deliver training for IT systems Good understanding of Information Management concepts and in particular document management principles and the related requirements Highly selfmotivated with a high level of autonomy in working arrangements and the ability to apply initiative and creativity in the execution of tasks Excellent organisational, interpersonal and communication skills, willingness to learn, able to work as part of a team and displaying a strong customeroriented approach to interact with EUMETSAT personnel. The official languages of EUMETSAT are English and French. The working language for the tasks and responsibilities is English. A working knowledge of French would be an advantage, but not essential. Desirables In addition to the above requirements, experience knowledge in any of the following areas shall be considered a distinct advantage Experience of workflows based on Oracle BPEL SOA Suite 11g and BPMN from at least one of the following areas development and implementation, operations, maintenance and support or technical presales Experience of systems based on Oracle WebCenterContent from at least one of the following areas development and implementation, operations, maintenance and support or technical presales Experience in developing wire frames in collaboration with business users Experience in developing business cases Experience in PRINCE2 and ITIL Experience in SAP ERP. Application procedure Important All applicants must hold a current valid work permit for Germany or be EU nationals. Important Due to the high interest these roles generate, Serco reserves the right to commence, alter or conclude the recruitment process prior to the closing date. If shortlisted, a recruiter will contact you directly. You can also login at any time to apply to additional positions. Data Protection By submitting a job application you agree to the storage of any personal data provided by you directly or collected from generally accessible sources in particular professional and other social media throughout the entire application process CV, references, letter of application, interviews as applicable. To facilitate subsequent contact for professional purposes only, you agree to your data being saved after the application process has ended. You may revoke your consent to this agreement at any time. The same shall also apply if you are contacted by SERCO GROUP regarding vacancies that match your existing profile. If you are interested in this vacancy, and think you have the skills and experience required, please apply via the relevant link available in our corporate careers website httpwww.serco.comcareersindex.asp Position Requirements and Business Process Support Engineer Reference G015264EUM Application closing date 18012016 Start date ASAP If you are not yet registered with Serco we advise you to register your details by adding your details and attaching your CV via httpswww.amris.comsercoalertssignupform.php For additional information about Serco Group please consult our website www.serco.com For additional information about Serco Europe please consult our website www.serco.comeurope For additional information about EUMETSAT, please consult httpwww.eumetsat.int
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Category:Transportation and Logistics