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Service Support Engineer IP Domain Astra Connect for Communities
2015-10-23 18:01:51| Space-careers.com Jobs RSS
Service Support Engineer IP Domain Astra Connect for Communities 2 year contract Ref SES0679 Region Europe Location Luxembourg Betzdorf Company SES Category Ground Terrestrial Engineering Position Staff Published 20151013 Context SES Techcom Services is a Luxembourgbased subsidiary of SES. Levering on the technical expertise accumulated within the Group by operating satellites for 30 years, it provides technical services to the Satellite Industry on a worldwide basis. As Service Support Engineer will mainly work in the area of broadband connectivity via Satellite and here especially for our product Astra Connect for Communities. Astra Connect for Communities is our groundbreaking solution to provide broadband access to entire villages or in areas not reached by highspeed terrestrial lines. The solution unites our successful satellite broadband service Astra Connect with other last mile technologies like WLan, Cable or Cupper. You will technically support the installation of the network as well as the operation of it. As a Service Support Engineer of SES Techcom, you are supporting projects and services, by implementing and operating ground infrastructure for satellite communication platforms. Supporting the Service Management department, you may also be involved in supporting activities among different vendors and participate in integration activities into the existing infrastructure. You will also work on the positioningcommercialization of new broadband products and services in the field as well as on new distribution schemes. We offer a 2 year contract starting as soon as possible. Responsibilities Responsible for the support of projects and services, and taking proactive and corrective actions to maintain service availability according to SLAs Act as point of contact to customers requests for information, support and problem escalation. Analyse trends and recommend solutions and service improvement strategies Interact with internal departments as well as Customers to ensure appropriate feedback regarding technical matters Support vendors and subcontractors relationships by ensuring the most effective support of the provided products and services Initiate, prepare and lead product andor service training activities. Perform onsite intervention to resolve issues if required Support Service Desk activities like monitoring, followup trouble ticketing processes, providing regular customer reports and prepare service level reports SLA, KPI Experience Qualifications Engineering degree or equivalent degree in ICT Minimum 3 years of professional industry relevant experience Fluency in German and English French being considered as an additional asset. ITIL certification is a plus Uptodate knowledge of broadband and telecommunication services with a solid technology background Knowledgeableexpert in as much as possible domains amongst which VoIP, WiFi and WIMAX broadband networks Deep understanding of the IP domain satellite based networks such as VSAT networks would be considered as an important asset Strong analytical skills, ability to produce meaningful analysis and recommendations of technical solutions Ability to coordinate internal and external partners to deliver high level service support Excellent presentation, negotiation and communication skills Good understanding of customer requirements and experience to translate them into technical solutions Readiness to travel Valid work permit Our Offer Competitive salary package, coupled with a diverse array of challenges and development benefits. SES is an Equal Opportunity and Affirmative Action Employer. This position reports to Senior Manager, Services at SES Techcom Services Apply for this Job online
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