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Customer Service Representative

2015-01-06 21:06:22| Space-careers.com Jobs RSS

Airbus Defence and Space is a division of Airbus Group formed by combining the business activities of Cassidian, Astrium and Airbus Military. The new division is Europes number one defence and space enterprise, the second largest space business worldwide and among the top ten global defence enterprises. It employs some 40,000 employees generating revenues of approximately 14 billion per year. A vacancy for a Customer Service Representative has arisen within Airbus Defence Space in Corsham. The Customer Service Representative CSR will facilitate a single point of contact for all Airbus Defence Space Government Communications customers. Their aim to reflect and foster a truly customer focused culture in line with Best Practices and to achieve Customer Service Excellence. The successful candidate will be subject to UK National Security Clearance in order to undertake related work in accordance with business needs. Your main tasks and responsibilities will include Promoting a positive image corporate clothing and a quality service culture demonstrating a good personal presentation especially when dealing with the customer face to face Providing the initial contact for all customers within the Customer Support Centre Providing and supporting all Service Portfolio Orders and problem handling Supporting a 247 operational Contact Centre operating shifts only and On Call Developing desk standards, procedures and processes in line with SLAs, KPIs, best practice and business needs General administration duties in support of work carried out in the Contact Centre Providing confidential card management handling by processing credit card transactions as requested Ability to work multi domain IT Networks in line with current security procedures Working closely with colleagues and supporting the Team Leaders within the department Ensuring that customer call waiting times are minimized Completing all activities in accordance with current service performance commitments Ensuring all aspects of Company and Customer Security policies are upheld, All aspects of Health and Safety Respecting the Company and Team Values and Behaviours. This role will involve few travels for business and as such you must be able to travel accordingly. The successful candidate will demonstrate the following skills and experience ICS Communications qualified, Operational use of RemedyCRM Systems, Microsoft Office applications Word, Excel and especially Outlook, Proven customer contact experience, Good knowledge of principles and practices of Customer Services and Contact Centres, Telecommunications knowledge, Previous working experience of a Contact Centre environment and applications, Experience of Web interface applications, Excellent telephony and keyboard skills PC skills to CLIATECDL minimum standard or equivalent, Proven customer service skills in relation to a Contact CentreService Desk environment, Good basic administration skills e.g. Filing, recording, Confidential handling of credit card transactions complete understanding of the data protection act and respect our customers at all times, Articulate to assure accuracy of first time information entered into a Remedy Ticket, Language skills French, German would be a plus, You have excellent proven communication skills listening, written and verbal. Please apply on line for this vacancy on line at our careers site www.jobs.airbusgroup.com with your CV attached. To apply click here

Tags: service customer customer service representative