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Service Delivery Manager LATAM
2013-04-11 12:36:03| Space-careers.com Jobs RSS
O3b Networks is a Global Satellite Service Provider deploying a next generation satellite network. This network will enable our customers in emerging markets to extend their range and reach of service through fast, flexible and affordable connectivity. We are now looking to hire a Service Delivery Manager for Latin America Employment Type FullTime Required Experience Minimum 35 Years of experience Required Education Bachelors Degree or equivalent experience Department Name Operations Reporting To EVP, Operations Working Location Manassas, VA Washington, D.C. Travel Required Yes, up to 30 of the time Role Description The Service Delivery Manager works with customers in the area of LatinAmerica LATAM to make them successful and grow their business with O3b. This includes helping them win their end customer business and offering consultative support to help prepare them for on time service activation with O3b. They are a key Voice of the Customer within O3b understanding what each customer values the most in terms of customer support and ensuring that the whole O3b team interfaces with the customer to offer this coordinated support. Responsibilities Prepare Customer Fulfillment Plans for each O3b customer in LATAM region with a contracted service agreement and manage and track the progress of these plans over the service lifetime Support strategic Account Development initiatives work with LATAM customers to make them successful and grow their business with O3b. This includes helping them win their end customer business, identifying new applications which can be supported and service expansions which can be contracted Help identifying creative ways to migrate customers existing services using other satellites and technologies to the O3b system to increase the O3b share of their wallet and reduce their total cost of service delivery Work closely with customers to understand their business and offer consultative support to help prepare them for their service activation with O3b Be the Voice of the Customer within O3b Provide feedback to Product Development, Systems Engineering and Asset Management on what customers in LATAM region need to grow their business in terms of follow on satellite architectures, new product types, ground terminal developments, service costs, beam placements, and O3b customer service support Understand what each customer values the most in terms of customer support and ensure that the whole O3b team interfaces with the customer to offer this coordinated support Be a Champion within O3b to work with the O3b functional teams to develop a Customer Centric organization Work with Engineering, Product Development and Marketing teams to develop a Customer portal of documentation, customer tools, and service information to allow customers to better understand the O3b system and better integrate the business partnership with O3b Provide local coordination with the Operations Centre for other Service Delivery Managers Requirements Bachelors Degree in Engineering, Physics or Computer Sciences, or equivalent experience A minimum of three years relevant service delivery experience working for a telecommunications services provider or systems integrator Formal Project Management Qualification is a plus Excellent written and verbal communications skills in English , and additional regional languages are a plus Strong presentation and project management skills Knowledge of satellite services Hands on knowledge of the implementation of mobile networks, fibre backbone networks and Internet access networks in emerging markets Regional market experience and business cultural awareness Ability to learn quickly, thoroughly, and in detail Strong interpersonal skills a stimulating influence on others, while being firm, direct, and selfassured in dealing with them Ability to work effectively in a global high energy multicultural team and interface with a global customer base and understand their needs Willing to travel internationally and meet directly with clients Legal right to work in United States Note All applicants for permanent positions at O3b Networks are subject to reference and background screening. O3b cant support an immigration process for this role we will only consider candidates that can provide proof of legal right to work in United States.
Tags: service
manager
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service delivery
RIEGL USA and Maser Consulting Expands Into Mobile Mapping Market with Delivery of RIEGL VMX-450
2013-04-11 06:00:00| Industrial Newsroom - All News for Today
RIEGL USA continues to set new milestones within the mobile mapping market with their second VMX-450 Mobile Mapping System sale in 2013. Maser Consulting P.A. will be taking delivery of two RIEGL systems: the VMX-450 CS-6 with four cameras and a new dual antenna system, and a VZ-400 Terrestrial Laser Scanner. These systems help satisfy the need for high-quality mapping projects in all of their areas of service.<br /> <br /> RIEGL USA is excited to partner with Maser Consulting in this ...This story is related to the following:Vision SystemsLaser Scanners | Optical Imaging Systems |
Tags: usa
market
mobile
delivery
Parker Speeds Up Delivery On Medical Heat Shrink Tubing
2013-04-10 06:00:00| Industrial Newsroom - All News for Today
FORT WORTH, TX - Parker Hannifin Corporation, the global leader in motion and control technologies, has implemented an FEP Heat Shrink Supermarket to speed up the delivery of medical sample FEP Heat Shrinkable Tubing. The supermarket includes FEP 1.3/1 and 1.67/1 Heat Shrinkable Tubing with expansion sizes from 0.031” expanded up to 0.500” expanded and with wall thicknesses as thin as 0.008”. Although medical tubing is typically produced as a custom run, with sizes as ...This story is related to the following:FEP Heat Shrinkable Tubing
Tags: medical
delivery
heat
parker
Parcel Delivery System features fully automated operation.
2013-04-08 14:25:00| Industrial Newsroom - All News for Today
Ensuring package control through order placement, shipping, delivery, and notification to purchaser as well as shipper, parcel delivery system employs combination of bar code tracking, cellular technologies, RFID master access, and texting or emailing. System is specifically designed to meet needs of retailers and internet companies that deal with delivery of products through central pick up point. This story is related to the following:Material Handling and Storage Sponsored by: Dalmec Inc - The Source for Manipulators and Moving TechnologiesSearch for suppliers of: Package Handling Systems
Tags: system
features
fully
delivery
Five Nightmares of Crowdsourced Package Delivery
2013-03-30 19:48:06| Air Courier - Topix.net
Wal-Mart surprised the world when it revealed that it may crowdsource the delivery of items purchased online.
Tags: delivery
package
nightmares
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