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Tag: era
Can Green Investments Grow in the COVID-19 Era?
2020-08-05 20:45:00| National Real Estate Investor
Perhaps no segment of the business world is tasked with more responsibility to implement safe work environments than CRE investors and owners.
Tags: green
era
grow
investments
Virtual reality showrooms fast replacing physical in post-Covid era
2020-08-04 14:23:00| Daily apparel & textile news and comment - from just-style.com
The Covid-19 outbreak has forced the industry to think on its feet and virtual reality showrooms are fast replacing their physical counterparts.
Tags: fast
physical
era
virtual
Creating great customer experiences, in a new challenging era
2020-07-26 22:52:58| The Webmail Blog
Creating great customer experiences, in a new challenging era nellmarie.colman Sun, 07/26/2020 - 15:52 Its always critical to treat your customers with the respect they deserve. But in these challenging times, you can respond in ways that really set your business apart. With some effort, you can improve your customer experience and show your customers, in tangible ways, that youre committed to achieving the best results possible for them. Your business has something to gain from improving your customer experience as well. In fact, 36% of companies that excel in customer experience report they exceed their top business goal by a significant margin. By comparison, only 12% of mainstream companies achieve that outcome. Through more than a decade of working with customers as a system and network administrator and now as a technical onboarding manager, Ive identified five keys to creating a great customer experience. You can start today to put them into practice, for yourself and your teams: 1. Listen to your customers This is where the were in it together sentiment comes to life. You have to really listen to your customers and get to know their needs. Come alongside and learn about their struggles and the goals they want to achieve. Remember that youre not in this for yourself; youre in it for them. Work closely with your customers to make sure theyre on track to achieve their desired outcomes. 2. Build a great team Every day, surround yourself with people who can come together to reach common goals. Im thankful that every person I work with from the brilliant engineers and architects, to the sales team, project managers and customer success managers is passionate about delivering the best customer experience possible. From jumping on calls at 5 a.m. or 11 p.m. or helping on weekends to make sure were doing right by our customers its that team spirit that can keep everyone moving forward and making a real difference. 3. Stay one step ahead As the first point of contact with customers, technical onboarding managers and project managers need, more than ever, to stay one step ahead. Be aware of possible issues that might come up and when something does, bring it to everyones attention early so you can present alternatives quickly. 4. Save your customers money Customers are especially sensitive to budget changes right now. This is a challenge we must overcome by keeping projects on track and on time, and by setting the appropriate expectations with stakeholders. Transparency is key here. Always look for solutions that are free-of-charge or that will incur the absolute minimum price increase possible for your customer. 5. Weigh the real cost Especially in this difficult economic climate, try to be flexible with those customers who are struggling financially. Its usually worth it to lose a little short-term revenue in order to keep your customer from going elsewhere and losing their business altogether. By listening to customers and giving them the help they need, your actions will speak louder than words. At Rackspace, weve been focused on creating great customer experiences for over 20 years. We even coined it Fanatical Experience. Every day, we combine our obsession for customer success with our passion for technology. Get to know us. Creating great customer experiences, in a new challenging eraShow your customers youre committed to their success. Start here, with the five keys to creating great customer experiences. Focus on whats next for your business/solutionsGet started Cloud InsightsRodrigo Garcia PereiraCreating great customer experiences, in a new challenging eraJuly 31, 2020
Tags: great
customer
era
creating
How to Recycle Cardboard and Why its Important in the Era of COVID-19
2020-07-16 20:22:00| Waste Age
Does your business or organization generate cardboard waste that is not being recycled? An increasing number of municipalities and states are instituting waste bans that prohibit corrugated cardboard from entering the waste stream. But, whether or no
Sustainability in the era of COVID-19 at McDonald's
2020-06-22 09:00:00| Waste Age
As McDonalds franchisees begin to reopen following the COVID-19 pandemic, many markets are limiting their menu to ensure faster service times for customers. Despite COVID-19, the company is also focused on a sustainable and resilien
Tags: era
sustainability
covid19
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