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Tag: support
Victim Support Selects ClickSoftware's ShiftExpert via the Salesforce AppExchange
2014-12-11 11:30:54| Industrial Newsroom - All News for Today
National victim support organization adopts cloud-based solution to provide quick and targeted emergency response BURLINGTON, Massachusetts ClickSoftware Technologies Ltd (NasdaqGS: CKSW), the leading provider of automated mobile workforce management and optimization solutions for the service industry, today...
Tags: support
victim
selects
salesforce
EIB to support upgrade of four hydropower plants in Guinea
2014-12-11 01:00:00| Power Technology
The European Investment Bank (EIB) intends to support an investment programme, which is likely to boost the energy infrastructure in Guinea.
Tags: support
upgrade
plants
guinea
OPSTSS QA APT Support Consultancy
2014-12-10 19:04:46| Space-careers.com Jobs RSS
HE Space is a successful international space company. For 30 years, we have been supporting our customers with qualified experts in the field of engineering, science and administration. We are currently looking for an OPSTSS QA APT Support Consultancy to support our customer in Germany. OPSTSS QA APT Support Consultancy Key Tasks and Responsibilities Our customer is a European organisation providing weather and climaterelated satellite data, images and products for its users. You will have the following responsibilities Assisting in the definition of processes and providing guidance in process definition and implementation to members of OPS and TSS Assessments of OPS and TSS processes and recommending improvements Monitoring OPS and TSS anomaly management processes, supporting the organization of Anomaly Review Boards ARBs and providing statistics Supporting OPS and TSS risk management processes and associated reviews Providing frontline user support, helping users with problems and questions Registering users for APT and providing them with instruction in using the tool Coordinating the resolution of any problems that might be reported Contributing to the formulation of user requirements for enhancements Performing acceptance testing of new versions of the tool Skills Experience You will have the following qualifications and relevant experience University degree in a relevant field Good knowledge of the ISO 9001 standard Experience of working in an environment where an ISO 9001certified management system is used Knowledge of the management, engineering and quality assurance activities performed for a project, as typically defined in a formal project management methodology Experience of documenting work activities in the form of process definitions, procedures and working practices, plus good userviewpoint writing skills. Experience of QA auditing process assessment Experience of working with a formal anomalymanagement process, using a multiuser computerbased tool for the recording and dispositioning of anomalies. Experience of providing frontline support to users, defining userrequirements for software tools and conducting useracceptance testing Skilled in using Microsoft Office applications Fluency in English is mandatory. This job is located in Darmstadt. We are looking for candidates who are available as soon as possible.If you think you have what it takes for this job, please send us your Europass CV in English and in Word to Ms Julia Niehausat jobshespace.com, quoting job reference DEDSC2452 before 17Dec14. An exciting and dynamic international working environment awaits you! Please note Due to work permit restrictions for this position, please apply only if you are citizen of a European Union state or if you already hold a work permit for Germany.
Tags: support
apt
consultancy
Data Services System Architecture Engineering Support Multicast Focus
2014-12-10 16:13:45| Space-careers.com Jobs RSS
ACS has more than 30 years experience in delivering solutions for Earth Observation satellites Ground Segments. Based in Rome, Italy and in Darmstadt, Germany, we delivered systems currently in operation in 20 countries worldwide and have a long record of successful projects carried out for ESA, EUMETSAT, EMSA and many other Space Agencies and Research Centres. ACS recently established German subsidiary ACSD aims at better serving our customers based in Darmstadt area. ACS offers Pleasant, international working environment at customer site Very competitive salary Attractive benefit package tailored on specific exigencies Training and personal growth within ACS group Full support from a high technology company Full support for relocation to Darmstadt ACS is looking for a Data Services System Architecture Engineer with a particular focus in the area of multicast systems. The key person shall work in the Architecture group of the Data Services team. TASKS As a member of the Data Services team, the key person shall provide system architecture engineering support primarily for the evolution, maintenance and routine operations of the EUMETCast service. This includes the multicast servers, multicast networks and multicast receivers. In particular the tasks include in order of importance Evolution supporting the implementation and testing of the multicast servers at EUMETSAT supporting the implementation and testing of the multicast transport service with the network service providers supporting the implementation and testing of the multicast receivers at the remote sites with the external partners supporting the generation and analysis of user requirements specifying system and software requirements designing and prototyping system and software enhancements supporting the development of system and software enhancements generating technical documentation engineering change proposals system design and design justification documents interface control documents verification test plans, test cases and procedures maintenance procedures reviewing engineering change proposals and system design documents participating in technical meetings and formal reviews Maintenance supporting the integration, verification and validation testing of externally developed systems and software analysing system and software anomalies designing system and software corrections supporting the development of system and software corrections maintaining the existing system and software documentation providing advice and guidance with respect to maintenance issues Routine Operations supporting configuration changes supporting the deployment of new software releases supporting verification and validation testing providing secondline support providing training to the dissemination operations team providing maintenance procedures In the performance of these tasks, the key person shall follow the relevant operations change management and maintenance procedures. SKILLS In addition to having a University degree or equivalent in a relevant engineering discipline, the key person shall have experience in the operations, maintenance and evolution of data services in a highlyavailable 247 environment. Mandatory experience and skills System Engineering ExperienceSkills with a minimum of 3 years for each Networkbased serverclient data distribution applications Standard file transfer protocols FTP, FTPS, SFTP, HTTPS HighAvailability systems Requirements engineering Supporting end users Exploiting industry support Software Engineering ExperienceSkills with a minimum of 2 years for each Software development andor maintenance using an objectoriented approach and following a formal life cycle, i.e. requirements captureanalysis, design, implementation, test and operations Configuration management and anomaly reportingtracking tools A practical knowledge of the following technologies and tools would be an advantage Technologies IP multicast serverclient applications e.g. TelliCast IP multicast protocols and modes Managed networks Advanced Linux system administration Virtualisation Serviceoriented system engineering Tools DOORS UML, SysML or Enterprise Architect OO programming languages e.g. Java, C Shell scripting languages e.g. bash, csh, perl Subversion Eclipse Furthermore, the key person must have excellent team working skills, be able to take initiative, work autonomously with a minimum of supervision, perform under high workloads and have good analytical and presentation skills. The official languages of EUMETSAT are English and French. The working language for the position is English and therefore the key person must be able to work effectively in this language and have knowledge of the other. Applicants must be EU national or holder of a valid work permit for Germany.
Tags: services
support
system
data
Jotron Signs Frame Agreement with Statoil for Service and Support
2014-12-10 13:19:00| Offshore Technology
Jotron has signed a framework agreement with Statoil, the leading operator on the Norwegian continental shelf.
Tags: service
support
agreement
frame
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