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Customer Retention in a Competitive Electric Services Market

2013-07-09 16:09:00| Transmission & Distribution World

2000 The winds of change are blowing a gale through the electrical utility industry. While some utility executives are promoting the coming changes as an unprecedented opportunity, this enthusiasm hasn't gripped utilities as a whole. read more

Tags: services customer market electric

APTA working on program to address driver shortage, training and retention

2013-06-28 04:55:04| Trucking - Topix.net

The Atlantic Provinces Trucking Association says it is working on a project that will help the industry deal with pressing issues such as the driver shortage, training and driver retention.

Tags: address program working training

Xtime Customer Retention Management Platform Boosting Show Rates, Labor Hours for Auto Dealers

2013-06-25 18:33:33| AutomotiveDigest.com - Automotive Industry News

Xtime announced that auto dealers using its technology are boosting appointment show rates and labor hours to improve fixed operations results. Were seeing an 82% appointment show rate since using Xtime to schedule appointments in-shop and on-line, noted Ross Corey, service manager for Audi St. Paul, Maplewood, MN. Read more!The Article Xtime Customer Retention Management Platform Boosting Show Rates, Labor Hours for Auto Dealers appeared first on Automotive Digest.

Tags: show management auto hours

How to Use Content to Build Customer Loyalty and Retention

2013-06-24 18:43:43| AutomotiveDigest.com - Automotive Industry News

Though content marketing is not a new concept, it's now more important than ever for any company looking to build customer loyalty and drive deeper engagement with customers. Even as content creation tools and social media have simplified the process, they've also changed the business landscape. Companies now need to embrace their new role as publishers and act accordingly. So how can you address those challenges and implement a successful program? By following these four steps. 1. Set program goals Keep reading!The Article How to Use Content to Build Customer Loyalty and Retention appeared first on Automotive Digest.

Tags: content customer build retention