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Biggest U.S. airlines among worst in customer service: study

2014-04-11 18:45:09| Airlines - Topix.net

American and United , the two largest U.S. carriers, are also tops in customer complaints, a study released by the U.S. PIRG Education Fund on Thursday shows.

Tags: service customer study biggest

 

Spirit Airlines sucks hardest in new complaints survey, but Frontier's gaining fast

2014-04-11 14:35:38| Airlines - Topix.net

We recently told you about the annual Airline Quality Rating study, in which Frontier Airlines got hammered , particularly in the area of customer complaints .

Tags: fast survey spirit complaints

 
 

Are airlines being held to a different advertising standard than other consumer products industries?

2014-04-11 12:25:50| Airlines - Topix.net

I. AIRLINE CLAIM Airlines assert that a U.S. Department of Transportation requirement that they prominently display the full price of an airline ticket in a print or online advertisement treats them differently than other industries.

Tags: other products standard advertising

 

Hawaiian Airlines still tops on-time rankings

2014-04-11 11:20:55| Airlines - Topix.net

Here are the federal government's rankings of how often airline flights arrived within 14 minutes of schedule in February: The Miami Herald is pleased to provide this opportunity to share information, experiences and observations about what's in the news.

Tags: tops airlines rankings hawaiian

 

Alaska Airlines' clerical union agree to 5-year contract

2014-04-11 07:16:18| Airlines - Topix.net

Alaska Airlines said 2,500 of its clerical, office and passenger service employees, members of the International Association of Machinists and Aerospace Workers, agreed to a new five-year contract.

Tags: agree union contract alaska

 

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