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Video Conference Assistant
2013-02-13 11:40:10| Space-careers.com Jobs RSS
Modis is looking for a skilled Video Conference Assistant for an opportunity at the European Space Agency in the Netherlands The main tasks to be performed Act as a singlepointofcontact for the Agencywide video conferencing service, coordinating service delivery with internal and external suppliers, such as ESA ICT Service Managers The ESTEC Communications Team Facility Management Teams Hardware Suppliers Agency ICT Suppliers Act as a singlepoint of contact for external parties who wish to interface to the ESA Video Conference facilities. Deliver an excellent customer experience through provision of managed Video Conference facilities. Responsible for ensuring that Videoconference facilities and locations are neat, tidy and appropriately configured. All equipment in the video conference locations is functioning correctly. Conferences are correctly booked and configured by the Telecom Operations Team in accordance with ESA Policies and procedures. Maximum utilisation of the available resources is achieved through efficient booking. Realtime monitoring of VIP conferences, with proactive intervention when required. Provide a realtime help and assistance service for ongoing video conferences across the agency. Coordinate fault resolution activities between technical and facility suppliers to restore service in the fastest possible time. Together with the head of the Video Conferencing service, define, negotiate and manage supplier agreements between the Video Conferencing Service Manager and suppliers, such as the site Communications Teams, Site Management teams and hardware suppliers. Ensure all ESA sites are harmonised and provide a similar quality of service in all locations. Apply the internal Quality Management processes to the delivery of the video conferencing service and coordinate process management with the ESA Quality Management team. Produce monthly utilisation and operations reporting, as defined by the head of the Video Conferencing service. To successfully perform the above mentioned tasks, the following background experience is required As per Job Class with at least five years experience in ICT service and operations management. Affinity to high quality customer service or support. Excellent written and verbal communication skills, fluent in English. Be able to work unsupervised. Experience with telephone and video conferencing systems and protocols. Please send your CV to Abbey.Wolffmodisnederland.nl Deadline 05032013
Tags: video
conference
assistant
video conference
Video Conference Technician
2013-01-08 11:38:57| Space-careers.com Jobs RSS
Modis is looking for a skilled Video Conference Technicianfor an opportunity at the European Space Agency in the Netherlands The main tasks to be performed Act as a single point of contact providing technical support on video conference matters. Schedule the planned videoconference meetings into the videoconference system, configuring each meeting in accordance with the requestors wishes. Operating, realtime monitoring and troubleshooting video conferences with a view to resolving observed issues rapidly.a Coordination of test of video conference studios with external entities and recording information and results in the appropriate database. Excute the video conference teams ITIL based processes, e.g. capacity management, problem management and configuration management. Update databases and applications relating to the communications enviroment in use. Provide outofhours video conference support vor special ESA events, such as launches, upon agreement with the Communications Team Supervisor. Maintain understanding of current and new video conferencing technology. Any other related duties, as assigned on an adhoc basis by the team leader or ESTEC ICT Services Manager. To successfully perform the above mentioned tasks, the following background experience is required Technical degree BSc. Diploma or equivalent with at least 4 years experience. Experience with ITIL andor Prince2. PABXes, VoiceoverIP, mobile telephone technologies. Video Conferencing, preferably the complete Polycom suite of products and services. SAP modules and infrastructure knowledge. Microsoft SQL server and related database applications design, development, operations. Oracle databases as well as SQL and PLSQL language. Windows Server and Client platforms, Mac OS x Server and Client, iOS platforms, Linux platform, virtualisation technologies e.g. Citrix, VMWare. The nontechnical skills Excellent communication skills written, interpersonal, negotiation and telephone communications. Ability to work independently and manage multiple tasks. High senses of rigour, proactive attitude to solving problems. A very good working knowledge of spoken and written English is essential. Please notice that the working hours are each working day from 1200h until 2000h. Please send your CV to esaModisnederland.nl Deadline for application 14012013
Tags: video
conference
technician
video conference
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