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Avaya and Google Collaborate on Contact Centre Solutions for Businesses

2014-12-11 12:06:07| Paper - Topix.net

The collaboration combines Avaya's expertise in customer engagement technologies with Google's expertise in Web applications and Chromebooks to enable greater simplicity, flexibility and cost efficiency in contact centre operations. The initial project enables simple set-up of new agents and supervisors in any location, ideal for managing peak or seasonal demands, as well as supporting business continuity, mobile and remote agent strategies.

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Continuant's 8-year fight with Avaya ends with $62.6M judgment

2014-09-12 17:10:32| Telecom - Topix.net

Fife-based Continuant has won a $62.6 million judgment against Avaya Inc., ending an eight-year legal fight waged by the Fife company. In March, Avaya was found by a New Jersey federal court jury to have violated antitrust laws and the jury awarded Continuant $20 million, tripled to $60 million by law.

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Judge makes Avaya give access to maintenance commands on some PBXes

2014-07-07 23:37:23| InfoWorld: Top News

Avaya must give its customers access to maintenance software for some enterprise phone switches so they can service the systems themselves or hire a third party to work on them, a federal judge has ruled.

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Camber Corporation Announces the Close of its Acquisition of Avaya...

2014-03-31 20:47:57| Telecom - Topix.net

As part of the acquisition, Camber adds to its portfolio prime positions on a number of large and important GSA vehicles and IDIQ contracts with an addressable market valued at over .

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AudioCodes and Avaya Selected by Leading Asian Service Provider for...

2014-03-18 07:14:56| Telecom - Topix.net

AudioCodes , a leading provider of converged voice solutions that enable enterprises and service providers to transition to all-IP voice networks, announced today that Avaya, a global provider of business communications and collaboration systems, has selected AudioCodes Mediant platform to help drive efficiency and cost reduction within one of ... (more)

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