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Arla Foods Uses OmPrompt Customer Automation Management to Shorten Order-to-Cash Cycle
2013-09-23 06:00:00| Industrial Newsroom - All News for Today
Oxford, England — Arla Foods, a GBP2 billion turnover company, number one in the UK dairy market, has automated manual order processing with OmPrompt.<br /> <br /> Arla's customer service department used to receive 1,000 manual orders per week from small stores and retail chains in a wide variety of formats. Prior to automating order processing with OmPrompt, orders were keyed manually into the ERP system now they are placed automatically, without error, in seconds.<br /> <br /> Malcom ...This story is related to the following:Software as a Service (Saas) | Order Processing Software
Tags: management
customer
cycle
foods
Kimberly-Clark Personalizes its Customer Service with AuraPortal Business Process Management Software
2013-09-21 14:06:11| Paper - Topix.net
The implementation of the AuraPortal BPM Suite has provided the Kimberly-Clark Corporation with greater loyalty from its customers in Holland, along with an increase in turnover in its distribution channel.
Tags: service
business
software
management
Deltek CRM %26 Proposals By Deltek Inc. For Customer Relationship Management "CRM"
2013-09-21 07:00:00| Software Vendors Evaluation, Comparison and Selection
Deltek Vision CRM provides a business development and marketing solution targeted to project-based professional service organizations. Using Vision CRM professional services organizations can manage and leverage centralized client contact opportunity data and previous project history to make business development decisions. In addition to a flexible configuration model for supporting a firm's process requirements Vision CRM also delivers proposal automation functionality which helps organizations produce custom proposals request for proposal "RFP" responses and government proposals. For more information visit the company's web site http://www.deltek.com
Tags: management
customer
relationship
proposals
NEWRyanair customer care at rock bottom
2013-09-19 23:35:43| Airlines - Topix.net
Ryanair boss Michael O'Leary may have once told passengers he would 'wipe their bums for a fiver' but it appears his staff aren't quite as willing to go the extra air mile.
Tags: care
customer
rock
bottom
Telefonica adds online chat to customer service channels
2013-09-18 02:00:00| Total Telecom industry news
Spanish incumbent taps Moxie to drive engagement with current and prospective subscribers.
Tags: service
online
customer
chat
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