je.st
news
Tag: customer service
Engineer, Customer Service Delivery
2015-09-29 17:05:38| Space-careers.com Jobs RSS
Engineer, Customer Service Delivery Ref SES0669 Region Europe Location Luxembourg Betzdorf Company SES Category Other Engineering Technical Position Staff Published 20150923 Context The Engineer, Customer Service Delivery is responsible for the day to day management of Consumer Broadband and Enterprise VSAT platforms. The incumbent shall provide Level 2 support to the Multimedia Network Operations Centre MNOC and technical assistance to SES sales and commercial teams. Reporting to the General Manager, Multimedia Network Operations the incumbent is responsible for tracking and resolving operational and engineering issues that affect SES managed services such as AstraConnect. Role responsibilities include advanced platform configuration and resource planning. The incumbent will be responsible for tracking and resolving interference incidents related to services under their responsibility. This is not a shift position but the incumbent will be required to provide rotational oncall support and, in exceptional circumstances, may need to cover shift absences. Responsibilities Take ownership of and resolve medium and long term issues that affect customers services In concert with the commercial teams, develop a strong relationship with key customers acting as a point of contact for escalated SES trouble tickets Support IP production networks under the responsibility of MNOCSD liaising with network and ground engineers when necessary Assist MNOC controllers in the detection and resolution of service affecting RF interference events Manage the integration of new platform infrastructure and upgrades to existing systems Participate in and contribute to the next generation NOCNMS project Carry out site acceptance tests SAT for IP platforms installed in Betzdorf Plan and coordinate system administration activities Provide advanced technical support to customers as and when required Carry a mobile telephone for emergency contact according to a predefined schedule. Experience Qualifications Advanced technical knowledge of IP networks and server systems Linux Proven track record in IP platform management and troubleshooting Very good knowledge of satellite communications techniques Very high level of and operational awareness and ability to work independently Ability to schedule and coordinate complex operational tasks Ability to create and deliver training and certification material Ability to prioritise tasks and work effectively under stress Strong customer focus and attention to detail Good written and oral communications skills Ability to work as a team member and in a supervisory role Technical Degree in IT andor Telecommunications BAC 3 Minimum of 4 years experience as a Senior MNOC controller or related position Minimum of 8 years working experience in the field of Information Technology, Communications Systems and IP networks Advanced knowledge of Satellite based IP platforms and associated systems Careful planning and execution of configuration changes Rapid and effective fault resolution Ability to maintain strong relationships with internal and external stakeholders Produce high quality and accurate operational reports Innovate to develop working environment Deliver tangible improvements to systems under personal responsibility. Our Offer Competitive salary package, coupled with a diverse array of challenges and development benefits. SES is an Equal Opportunity and Affirmative Action Employer. This position reports to General Manager, Customer Service Operations Apply for this Job online
Tags: service
customer
delivery
customer service
Google to offer customer match service for advertisers
2015-09-28 10:13:00| Telecompaper Headlines
(Telecompaper) Google will announce two new products at Advertising Week on 28 September, Customer Match and Universal App Campaigns. In a blog post, the company's senior vice president for advertising and commerce, Sridhar Ramaswamy, writes that the new Customer Match feature allows advertisers to address their highest-value customers on Google Search, YouTube and Gmail when it matters most. Customer Match can also be used to generate Similar Audiences to reach new customers on YouTube and Gmail who are likely to be interested in advertisers' product and services. The new services will be launched over the next few weeks. In addition, Google has launched the Universal App Campaigns service. Now available, the new AdWords campaign type allows companies to reach potential customers of their Android app across a variety of channels.
Tags: service
offer
customer
google
VSI Hires New Customer Service Representative
2015-09-25 12:31:12| Industrial Newsroom - All News for Today
Green Bay, WI Vehicle Security Innovators (VSI) is pleased to announce the hiring of Becky Babiarz. Babiarz comes to VSI with 10+ years of customer service experience specific to the manufacturing industry. Becky brings the VSI business unit superior customer service experience and a strong business...
Tags: service
customer
customer service
representative
Troy Tucker offering quality customer service at Alderson Auto Group
2015-09-13 12:53:04| Automakers - Topix.net
How I ended up in this business: Recruited out of college by Toyota Motor Sales USA. I spent eight years with Toyota/Lexus on the factory side before heading to the retail side where I have spent the last 15 years .
Tags: service
group
auto
quality
Join Our Team: Senior Risk Specialist, Administrative Assistant, Customer Service Supervisor
2015-09-08 17:34:11| PortlandOnline
Tags: service
join
team
customer
Sites : [3] [4] [5] [6] [7] [8] [9] [10] [11] [12] [13] [14] [15] [16] [17] [18] [19] [20] [21] [22] next »