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Senior Engineer, Global Services Network Operations
2020-05-25 15:14:20| Space-careers.com Jobs RSS
ROLE DESCRIPTION SUMMARY The Senior Engineer, Network Operations plays a critical role in supporting the 247 shift of the SES Global Services Network Operations Center, ensuring end to end operational lifecycle of fixed data customer services and infrastructure. The Senior Engineer collaborates with operations, engineering, infrastructure, tools and customer facing organizations to ensure contracted SLAs are upheld and leaves SESs customers satisfied with Managed Services operations. The incumbent is responsible for ensuring Incident management and reporting process adherence and compliance as well as to mentor and train the support teams to the highest level to support multiple technologies and services in a consistent and measurable fashion. YOUR RESPONSIBILITIES Provide Level3 equivalent support to shift teams in troubleshooting incidents by analyzing the troubleshooting data and providing experienced feedback on next actions before engaging next Level support Design and develop training and competency assessment in line with reporting manager towards the shift teams RF engineers to ensure each teams ability to support multiple technologies, processes and services are at par with Global Services standards Liaise with other technical teams to ensure all procedures, training, checklists, workarounds, etc. remain complete and relevant Liaise and maintain technical knowledge on par with external teams in IT, Gateway Services, Sales Engineering, Asset Management, Payload Management, and other level 3 teams as required to manage the tickets Create technical documentation to assist the NOC shift engineers with daily incident troubleshooting and resolution. Provide technical input to the Service Improvement team and lead the Problem Management initiative from within the NOC. Identify problems and liaise with the appropriate Engineering team to find appropriate and permanent solutions Document and maintain a lessonslearned database and ensure a constant culture of improvement. YOUR COMPETENCIES Leadership Teamwork Accountability Customer Service Written and oral communication Global Cultural Awareness Troubleshooting Flexibility Proactive MY PROFILE Bachelors Degree in Engineering, Telecommunications, or related field education can be substituted for experience Minimum 5 years of experience in Satellite or Network Operation Center Experience troubleshooting complex satellite earth station systems Deep knowledge of satellite systems engineering with high level understanding of technical impact on operational effectiveness ITIL Foundation certification preferred Proficient in Written and Verbal English required, additional languages a plus WHATS IN IT FOR YOU? In addition to a competitive salary and benefits package, we offer you a truly global opportunity in an exciting industry and all the support youll need for both your professional and personal development. But most of all, we offer a truly unique opportunity to play your part in making a difference for those who need it most. We strive to uphold honesty, transparency and courage in everything we do. Were proud to belong to the SES team and collaborate towards success. GOOD TO KNOW SES and its Affiliated Companies are committed to hiring and retaining a diverse workforce. We are an Equal OpportunityAffirmative Action employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, pregnancy, sex, sexual orientation, gender identity, national origin, age, genetic information, protected veteran status, disability, or any other basis protected by local, state, or federal law. In conformity with U.S. Government technology export regulations, including the International Traffic in Arms Regulations ITAR and the Export Administration Regulations EAR, andor other applicable U.S. law, regulation or other requirements imposed by the U.S. Government, certain positions may require U.S. Citizenship, status as a lawful permanent resident of the U.S. or a protected individual as defined by 8 U.S.C. 1324ba3, or eligibility to obtain the required authorizations from the U.S. Department of State or U.S. Department of Commerce. Apply HERE
Tags: services
network
global
senior
Senior Engineer, Network Services
2020-03-05 16:15:55| Space-careers.com Jobs RSS
About us Its a great time to be part of the SES team We are the worlds leading satellite operator with over 70 satellites in two different orbits, Geostationary Orbit GEO and Medium Earth Orbit MEO. We provide a diverse range of customers with global video distribution and data connectivity services through two business units SES Video and SES Networks. Our global team works collaboratively to make a significant, and often lifechanging difference in the world. As part of our team, you will play an integral part in delivering on our vision. At SES, we connect and enable broadcast, telecom, corporate and government customers, and enrich the lives of billions of people worldwide. Senior Engineer, Network Services Luxembourg Betzdorf Your role You will be working in the Operations Services group and will be responsible for the deployment of network products and services, expanding the satellite communications to truly endtoend solutions. You will work with customers to ensure that network services Managed Security, SDWAN, WIFI, VoIP, LTE are integrated and operated along requirements, coordinate with the Network Operations Engineers the commissioning of the MEO GEO satellite communications and provide incident resolution solutions to NOC for systems deployed. Your responsibilities Participation in multiple parallel customer projects, Post Sales through to Customer Acceptance Configuration, testing, implementation of SES Products and Services Integrate satcom systems with multiple vendor components and products Work with Engineering Product Development Teams, represent the division and participate in the growth of the SES portfolio and the improvement of customer products Provide at Level 3 incident troubleshooting, handson testing and resolution services to the Network Operations Centre, interact with vendors to resolve problems and bugs Work with Network Planning on capacity management and reporting, define delivery schedules and manage time accordingly Audit and assess network against customer service requirements and best practices Develop procedures, instructions and provide training for the Network Operations Centre Train young engineers and trainees Your profile BSc or MSc in TelecomNetwork Engineering or Computer Science required Proven professional experience of minimum 7 to 10 years in designing, building RAN Networks and deploying a quality of service within a network Understanding of VoIP technologies, experience with some wireless technologies WiFiWiMaxWAP LTE Proven experience with network analysis and with SNMP, NTP, DNS, SSH, etc Knowledge of IEEE Standards, such as 802.11 bgnac, understanding of BGP, OSPF and MPLS, Layer 2 3 VPNs and IPsec Familiarity with the Juniper and or CiscoMeraki product lines certifications are an asset Good working knowledge of WAN Optimization Products Experience in the usage of traffic analytics and traffic shaping systems considered as an asset Experience of dealing directly with customers and managing expectations Experience of integrating communication systems with multiple vendor components and providing tested end to end managed services Knowledge of Satellitebased communication systems considered as an advantage You are selfstarter and result oriented You are agile and resilient, able to face the various obstacles and challenges that come accross and find suitable solutions You are very collaborative and know how to inspire other team members ExcellentGood command of MS Office package Word, PowerPoint, Excel, Visio Fluency in English, any other language is considered as an asset Willingness to travel internationally. Whats in it for you? In addition to a competitive salary and benefits package, we offer you a truly global opportunity in an exciting industry and all the support youll need for both your professional and personal development. But most of all, we offer a truly unique opportunity to play your part in making a difference for those who need it most. We strive to uphold honesty, transparency and courage in everything we do. Were proud to belong to the SES team and collaborate towards success. Good to know For more information on SES, click here. SES is an Equal Opportunity Employer and welcomes diversity! Apply HERE
Tags: services
network
senior
engineer
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