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Service Management Software drives customer satisfaction.

2013-10-16 14:31:42| Industrial Newsroom - All News for Today

Available on-premise or in cloud, IFS Metrix Service Management v5.6 offers complete end-to-end product spanning Android mobility, Windows Mobile, dynamic scheduling, and appointment booking. Workflow Designer and wizard-driven workflow engine facilitate rapid development and deployment of new processes. Multimedia Solutions Search function helps customer service representatives improve initial call diagnosis, offering self-service recovery actions and minimizing unnecessary field dispatches. This story is related to the following:Customer Relationship Management (CRM) Software | Scheduling Software

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Aruba announces cloud-based Wi-Fi management service

2013-10-01 16:12:29| Wireless - Topix.net

Aruba Networks today announced a new Aruba Central cloud-based management service for Wi-Fi networks that could be valuable to companies with branch operations, schools and mid-sized networks where IT support is scarce.

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Document Management Service is offerd via cloud.

2013-09-26 14:31:23| Industrial Newsroom - All News for Today

AtTask Documents enables enterprise teams – marketing, IT, HR, finance, and others – to manage end-to-end document lifecycle within one tool. Lifecycle capabilities include organization and visualization, collaboration and sharing, proofing and reviewing, approval and distribution, as well as storage and reuse. By eliminating need for disparate tools and email, solution helps prevent lost requests, unrealistic commitments, overlapping feedback, and missed deadlines. This story is related to the following:SoftwareSearch for suppliers of: Document Management Software

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Service Management Software enables proactive service insight.

2013-09-25 14:30:44| Industrial Newsroom - All News for Today

With Astea Alliance 11.0, organizations can achieve accelerated revenue growth, proactive intelligence, process optimization, and customer satisfaction. Workforce Planning module lets organizations create, monitor, and proactively adjust plans in real-time to ensure optimal resource utilization across organization. Using Smart Checklist functionality, organizations can create unlimited, conditional branching checklists and learning guides to accurately diagnose, troubleshoot, and resolve issues. This story is related to the following:Process Optimization Software | Trouble Shooting Software

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Fleet Management Service fosters fuel and cost conservation.

2013-09-06 14:30:19| Industrial Newsroom - All News for Today

Available to fleets that maintain 80+ vehicles, Shell Fleet Navigator<sup>SM</sup> Card lets fleet managers tailor their fuel network to control when, where, and what fuel sites their drivers use. With dedicated Shell relationship manager, fuel network and program can be designed and customized around company policies, driver behavior, and other specific needs. Customizable online reporting and data analysis let fleet managers set various alert options and set enhanced controls. This story is related to the following:Fleet Management Services

Tags: service management cost fuel

 

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