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GovSat is a brand operated by LuxGovSat S.A., a publicprivate joint venture between the Luxembourg Government and SES, the worldleading satellite operator. Our mission is to provide secure, reliable and accessible satellite communication services for governments addressing the demand for connectivity resulting from defence and civilian security applications. GovSat introduces a new type of geostationary satellite aimed exclusively at government and defence users and our 247 secure operations with securitycleared personnel and experts will further support the demands of institutional and defence applications. Role Description Summary You will be responsible for the successful implementation, project and service management of TLSmaintenance services rendered by LuxGovSat to the military customer throughout the program. You will act as Subject Matter Expert and contact point for all aspects on the delivery of the assigned projects and services as well as other various activities related to the Through Life Support, implementation and service delivery, while managingsupervising project teams of LuxGovSat internal people and external contractors. Based at the NATO main operating base in Sigonella, Sicily, you will mainly support the NATO AGS SatCom farm Through Life Support delivery task for LuxGovSat. Do you? Understand the unique demands of working within the Governmental institutional area Have NATOEU Secret clearance mandatory and must at least be in advanced progress Have the ability and willingness to travel internationally Primary ResponsibilitiesKey Result Areas Prepare and release annual preventative maintenance schedule for all assigned ground stations Develop and maintain SLA contracts for external Maintenance Service Providers Coordinate all maintenance activities with the military customer and all other stakeholders e.g. suppliers maintenance service providers Perform and control risk assessment for Health, Environment Safety for all maintenance activities corrective preventative Support the supplier selection process, manage the configuration in line with the airworthiness boundaries DAAA, upgrades and critical operational data necessary to maintain high availability of the TLS services Qualify and train selected external Maintenance Service Providers certifiedaccredited and regularly trained Managesupervise contracted Maintenance Service providers Create, verify and release preventative and corrective maintenance procedures for the relevant systems Participate in vendor meetings and negotiations, related to system and service development, upgrade, operations and maintenance Liaise with Engineering departments for the specification, design, development, testing and acceptance of new or updated hardware and software systems Manage the servicelevel activities from the platform and other operational support systems Ensure the availability and preparedness of the LGS systems and all associated systems, data and documentation, to support the 247 operations when required Be accountable for the direct delivery of the LGS service capability to speed the resolution of impairmentsfaults which may be impacting customer services Undertake timely and unsupervised judgments involving highly complex facts, situations which require analysis and interpretation, and comparison of a wide range of options, to find solutions to rapidly resolve cases of Service delivery impairments Support the development of training material and operating procedures Create reports and statistics as required on system events, activities, performance, usage of the systems, and customerspecific problems manage the storage and retrieval of specialized data to support analysis of all events Ensure security and proper use of confidential data, either internally provided or from external agencies and companies, which is required for the support for LGS Provide oncall support in order to assist with resolution of urgent Service delivery events impacting customer services Prepare projects reporting documentation and presentations with the support of Project Managers Who We Are Looking For More About You In order to achieve the outcomes described above, we believe you will have the following SkillsCompetencies Ability and willingness to work at heights Strong aptitude for a Service Manager endtoend systems approach for the implementation as well as problem solving, and good analytical skills Excellent written and oral communication skills to technical and nontechnical audiences Proactive approach towards existing and potential customers Excellent organizational skills with the ability to multitask and take initiative Ability to work both in a team and independently as required Flexibility and stress resistance Ability to work under pressure and meet tight deadlines Selfmotivation, attention to detail and accuracy Fluency in English written and oral is required, other languages will be considered as an asset Preferred Education Experience a combination of education and experience will be considered Bachelors or masters degree or equivalents in RF, Electronics, Telecommunications Engineering, Information Technology or equivalent Project Management of smallmedium size engineering andor support projects PMP or ITIL introduction Notable experience in operation maintenance of fixed and transportable SGS Minimum of five years experience in the Satellite Telecommunications or Data Communications Industry, ideally in connection with governments or public institutions Very good knowledge of the satellite technologies and satellitebased communication Experience in service delivery, project andor programme management Experience in operating and maintaining a large spectrum of products and services hardware, systems integration, support services, etc. Existing experience or relationships into the defence market on national or panregional levels Awareness of the governmental and institutional environment dynamics Apply HERE

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