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Engineer, SatCom Farm Management
2021-09-03 13:13:22| Space-careers.com Jobs RSS
GovSat is a brand operated by LuxGovSat S.A., a publicprivate joint venture between the Luxembourg Government and SES, the worldleading satellite operator. Our mission is to provide secure, reliable and accessible satellite communication services for governments addressing the demand for connectivity resulting from defence and civilian security applications. GovSat introduces a new type of geostationary satellite aimed exclusively at government and defence users and our 247 secure operations with securitycleared personnel and experts will further support the demands of institutional and defence applications. Role Description Summary You will be responsible for the successful implementation, project and service management of TLSmaintenance services rendered by LuxGovSat to the military customer throughout the program. You will act as Subject Matter Expert and contact point for all aspects on the delivery of the assigned projects and services as well as other various activities related to the Through Life Support, implementation and service delivery, while managingsupervising project teams of LuxGovSat internal people and external contractors. Based at the NATO main operating base in Sigonella, Sicily, you will mainly support the NATO AGS SatCom farm Through Life Support delivery task for LuxGovSat. Do you? Understand the unique demands of working within the Governmental institutional area Have NATOEU Secret clearance mandatory and must at least be in advanced progress Have the ability and willingness to travel internationally Primary ResponsibilitiesKey Result Areas Prepare and release annual preventative maintenance schedule for all assigned ground stations Develop and maintain SLA contracts for external Maintenance Service Providers Coordinate all maintenance activities with the military customer and all other stakeholders e.g. suppliers maintenance service providers Perform and control risk assessment for Health, Environment Safety for all maintenance activities corrective preventative Support the supplier selection process, manage the configuration in line with the airworthiness boundaries DAAA, upgrades and critical operational data necessary to maintain high availability of the TLS services Qualify and train selected external Maintenance Service Providers certifiedaccredited and regularly trained Managesupervise contracted Maintenance Service providers Create, verify and release preventative and corrective maintenance procedures for the relevant systems Participate in vendor meetings and negotiations, related to system and service development, upgrade, operations and maintenance Liaise with Engineering departments for the specification, design, development, testing and acceptance of new or updated hardware and software systems Manage the servicelevel activities from the platform and other operational support systems Ensure the availability and preparedness of the LGS systems and all associated systems, data and documentation, to support the 247 operations when required Be accountable for the direct delivery of the LGS service capability to speed the resolution of impairmentsfaults which may be impacting customer services Undertake timely and unsupervised judgments involving highly complex facts, situations which require analysis and interpretation, and comparison of a wide range of options, to find solutions to rapidly resolve cases of Service delivery impairments Support the development of training material and operating procedures Create reports and statistics as required on system events, activities, performance, usage of the systems, and customerspecific problems manage the storage and retrieval of specialized data to support analysis of all events Ensure security and proper use of confidential data, either internally provided or from external agencies and companies, which is required for the support for LGS Provide oncall support in order to assist with resolution of urgent Service delivery events impacting customer services Prepare projects reporting documentation and presentations with the support of Project Managers Who We Are Looking For More About You In order to achieve the outcomes described above, we believe you will have the following SkillsCompetencies Ability and willingness to work at heights Strong aptitude for a Service Manager endtoend systems approach for the implementation as well as problem solving, and good analytical skills Excellent written and oral communication skills to technical and nontechnical audiences Proactive approach towards existing and potential customers Excellent organizational skills with the ability to multitask and take initiative Ability to work both in a team and independently as required Flexibility and stress resistance Ability to work under pressure and meet tight deadlines Selfmotivation, attention to detail and accuracy Fluency in English written and oral is required, other languages will be considered as an asset Preferred Education Experience a combination of education and experience will be considered Bachelors or masters degree or equivalents in RF, Electronics, Telecommunications Engineering, Information Technology or equivalent Project Management of smallmedium size engineering andor support projects PMP or ITIL introduction Notable experience in operation maintenance of fixed and transportable SGS Minimum of five years experience in the Satellite Telecommunications or Data Communications Industry, ideally in connection with governments or public institutions Very good knowledge of the satellite technologies and satellitebased communication Experience in service delivery, project andor programme management Experience in operating and maintaining a large spectrum of products and services hardware, systems integration, support services, etc. Existing experience or relationships into the defence market on national or panregional levels Awareness of the governmental and institutional environment dynamics Apply HERE
Tags: management
farm
engineer
satcom
Junior Engineer, Satcom Operations
2021-07-27 11:12:33| Space-careers.com Jobs RSS
Role Description Summary At SES we are passionate about delivering high quality connectivity to all four corners of the globe, utilizing cutting edge technology, and delivering world class support to our customers. SESers make a real difference, our work is never done, and we have an exciting opportunity for an entry level Engineering position to join our globally diverse Operations Team directly supporting our end customers. Your job would be to work on the only fully operational NGSO High Throughput Satellite Constellation O3b commissioning services and working through Engineering level support escalations a truly dynamic and rewarding job no two days are the same! This is an opportunity for you to work with one of the leading and globalacting satellite service providers. Professionals will coach you to acquire invaluable handson experience on a steep learning curve for you to become member of the unique satellite connectivity community. Are you? An ambitious Engineering Graduate with a desire to work on cuttingedge technologies while being mentored by some of the best Operations Engineers in the world? Adaptable, dynamic, and selfgoverning with the ability to seek support when required? Calm under pressure and used to achieving milestones during education or previous work placements? Are you able to derive solutions for problems to help the team improve processes and procedures? A Technology Geek who loves to interface with many different system components? Primary ResponsibilitiesKey Result Areas Commissioning of Customers end to end VSAT communication services GEO MEO LEO, focusing on RF Equipment modems, antenna systems, and baseband equipment Building monitoring tools using both industry standard and bespoke systems to enable effective alarming and historical data collection of the customers end to end systems Level 3 operations engineering support of customers sites inservice, to include Network Operations Centre escalations and be part of an oncall rotation schedule Work as part of a global team utilizing follow the sun support methodology Collaborate with Engineering Product Development teams in order to support the growth of the SES portfolio of products, act as the voice of operations to help ensure new products will fit into the operational environment Who We Are Looking For More About You In order to achieve the outcomes described above, we believe you will have the following SkillsCompetencies Happy to work as part of a global collaborative team, taking instructions from a dedicated mentor and delivering assigned tasks on time An analytical mind with the ability to absorb data and ask challenging technical questions Understanding of GSO NGSO Satellite Constellations, Satellite Communications Baseband Networking principles interest in Linux System Administration Scripting Education at University level within Engineering, focusing on Telesatellite Communications Preferred Qualifications EU National Fluent English language speaker Ability to participate in an oncall Rota to cover 24x7x365 support Willingness to travel internationally as required for Training and Customer Site Visits up to 10 of the time Whats in it for you Flexible working policy Bonus and equity plans Comprehensive and competitive benefits plans A range of wellness activities and employee assistance programs varies by location An employer that values all aspects of Diversity and respects every individuals story The contents of this job description are subject to change. SES and its Affiliated Companies are committed to hiring and retaining a diverse workforce. We are an Equal OpportunityAffirmative Action employer and will consider all qualified applicants for employment without regard to race, color, ancestry, national origin, gender, sex, sexual orientation, gender identity, marital status, religion, age, disability, veteran status, or other characteristic protected by local, state, or federal law. APPLY httpscareers.ses.comjobTheHagueJuniorEngineer2CSatcomOperations696882501
Tags: operations
junior
engineer
satcom
SATCOM Ground Segment Engineer
2021-05-31 19:12:22| Space-careers.com Jobs RSS
Position Reference 693 We are currently looking for a SATCOM Ground Segment Engineer to work at our clients premises in the city Harwell, United Kingdom. The key person will support the activities in the Ground Technology and Products Section in the Telecommunication Satellite Domain. Tasks and Activities The scope of work will include Coordinate the initiation of activities related to technology and product design and development for the telecommunication ground segment. Evaluation, negotiation, monitoring and control of contracts and activities related to technology and product development for satellite telecommunication ground segments. Monitor market and technology trends and developments in the area of satellite communication ground segments. Provide input for the Department Business Intelligence management System. Support TIA Communication activities in line with the ESA TIA Communication Policy rules. Skills and Experience The following skills and experience are mandatory University degree or equivalent qualification in Engineering. Minimum 7 years of industry experience in the design and development of satellite telecommunications user or ground segment products and technologies. Experience in SATCOM gound segment architectures for broadcasting, broadband, trunking, backhauling and mobile applications. Experience in the definition and implementation of ground solutions for satcom mobile systems Expertise in some or all of the following areas Terminal modem design FPGA and ASIC. Communication protocols including quality of service aspects, upper layer techniques in IP and networking, air interface techniques. RF and Microwave including LNAs, SSPAs, TWTAs, filters, frequency converters. Ground antennas for both fixed and mobile SatCom systems. How to Apply Looking to take your career to the next level? Interested applicants should submit their CV and Cover Letter to RHEAs Recruitment team at careersrheagroup.com no later than 30062021. Preference will be given to candidates eligible for an EU or national personal security clearance at the level of CONFIDENTIAL or above.
Tags: ground
engineer
segment
satcom
Engineer, Satcom Operations
2021-05-12 10:13:28| Space-careers.com Jobs RSS
At SES we are passionate about customer experience, and customer success. Demonstrating this shows that we are serious and enables a key differentiator for customers and anyone doing business with us.. Are you? Experienced in supporting the commissioning of new VSAT services and providing 24x7 Level 3 Managed Services support to the Network Operations Centre NOC to maintain service for our customers as per SLA requirements A SelfStarter with the ability to work as part of a Global Team and with a resultsdriven attitude and a keen eye for detail A Technology enthusiast who has extensive knowledge of and is highly experienced within the satellite communications domain and is passionate about cutting edge worldclass technology. Who are we looking for? Given the nature of the role, we feel its important for you to understand your own added value and make yourself heard. All this is making us actively search for the following Ability to work within the EU with relevant Bachelors Degree or relevant work experience and English fluency Minimum 5 years of experience in the satellite or telecommunications industry with Field andor Operations experience Strong understanding of GEO and MEO satellite constellations, Satellite Communications Baseband, Network Management, and Modem systems equipment across multiple vendors, certifications preferred Experience in managing satellite or telecommunications projects with a background in ITIL methodologies Experience in dealing with multiple departments and customers, understand how to manage their expectations Linux systems administration and IP networking experience, certifications preferred Willingness to travel internationally as required for Training and Customer Support What is in it for you? Flexible working policy Bonus and equity plans Healthcare coverage for all employees in all locations A competitive annual leave policy A range of wellness activities and confidential assistance, depending on location SES is an Equal Opportunity and Affirmative Action Employer. APPLY httpscareers.ses.comjobTheHagueEngineer2CSatcomOperations663721001
Tags: operations
engineer
satcom
operations engineer
Satcom Engineer, Operations Services
2021-03-24 18:12:30| Space-careers.com Jobs RSS
Role Description Summary The position is responsible for supporting commissioning of new services and providing 24x7 Level 3 Managed Services oncall support to the SES NOC. In addition, the incumbent will be responsible for engineering escalations and other services to keep the network stabilized and maintained for customer SLA requirements. The role will be primarily focused on the baseband equipment RF components of the product portfolio, but also includes a networking element. As a customer facing position, it will concentrate on the support and growth of existing new business products. The incumbent will gain a broad knowledge of SES product range and how these are integrated as customer solutions. Primary Responsibilities Key Result Areas Support Incident Management in line with Company defined ITIL processes, ensuring timely escalations as appropriate to meet Customer SLAs Ensure the configuration, testing, implementation inservice support by way of Level 3 Engineering Support to 24x7x365 NOC of SES Products Complete Operations Engineering changes as required, adhering to the defined Change Management process Work as part of a Global Team to ensure active Incidents are actioned utilizing a Follow the Sun support methodology Perform routine auditing of assigned Regional Area or specific Customer sites, liaising closely with NOC appropriate CSM RSL for any identified issues Participate in lifecycle of a customer project, Post Sales through to Customer Acceptance Liaise with customers and support the integration of SES products with their infrastructure Work with Engineering Product Development Teams in order to support the growth of the SES portfolio and the feedback potential improvements to baseband equipment RF components Work efficiently as part of a multidisciplinary team Adhere to delivery schedules and manage time accordingly Interact with other operational groups and support coordination of projects Proactively expand areas of knowledge and seek out new experience Development of technical support documentation for handover to Operations Develop a full understanding of existing SES systems, processes procedures to provide input for continuous improvement Ensure administration of Monitoring Tools to support customer solutions Ensure Incident Management ticketing system is updated with correct resolutions and closure codes to promote continual improvement of the troubleshooting process Perform other tasks as requested required Stay uptodate with stateoftheart IT concepts and technologies virtualization concepts mainly Oncall support duties will be required 247 on a rotational basis Competencies Performance Under Pressure Resilience Selfstarter Accountability Problem Solving Collaboration Qualification Experience REQUIRED Minimum 58 years of experience in the satellite or telecommunications industry Bachelors Degree in Engineering, Computer Science, Business Information Systems or equivalent experience with communications satellite systems or similar advanced technical support role Strong understanding of GEO, MEO, and LEO telecommunications satellite technologies and systems Experience troubleshooting, operating, and maintaining local and remote baseband, IF, RF, antennas, and WANLAN equipment Experience connecting remotely to mobility sites for remote troubleshooting, to include Oil and Gas Maritime platforms Solid working knowledge of Satellite Communications Baseband, Network Management, and Modem systems equipment e.g. Comtech, Idirect, Orbit, Intellian, Newtec, Gilat etc.. Experience integrating communication systems with multiple vendor components Experience dealing directly with customers and understanding how to manage expectations Willingness to travel internationally PREFERRED Excellent command of MS Office Suite Word, PowerPoint, Excel, Visio Fluency in a foreign language Working knowledge of IP routing and networking Experience with UnixLinux systems administration and creation of shell scripts to automate tasks Equal OpportunityAffirmative Action employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, pregnancy, sex, sexual orientation, gender identity, national origin, age, genetic information, protected veteran status, disability, or any other basis protected by local, state, or federal law. In conformity with U.S. Government technology export regulations, including the International Traffic in Arms Regulations ITAR and the Export Administration Regulations EAR, andor other applicable U.S. law, regulation or other requirements imposed by the U.S. Government, certain positions may require U.S. Citizenship, status as a lawful permanent resident of the U.S. or a protected individual as defined by 8 U.S.C. 1324ba3, or eligibility to obtain the required authorizations from the U.S. Department of State or U.S. Department of Commerce. Apply HERE
Tags: services
operations
engineer
satcom