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Open letter to customers: 'You can continue to count on BlackBerry'

2013-10-16 00:23:08| InfoWorld: Top News

Troubled BlackBerry started the smartphone marathon race ahead of the pack years ago, but has fallen well behind as it faces 4,500 worker layoffs, a $1 billion write-off for unsold smartphones and the likelihood of being sold off in parts. To push that metaphor, BlackBerry is still in the race, but only barely, as its running shoes have worn down to shreds during its grueling climb up Heartbreak Hill.

Tags: open continue letter customers

Can You Really Count on BlackBerry?

2013-10-15 18:36:14| PC Magazine Cell Phones Product Guide

BlackBerry took out ads in major newspapers trying to shore up customer confidence, but the current management can't say what will happen in the near future.

Tags: count blackberry

BlackBerry pledges customer support in open letter

2013-10-15 09:57:00| Telecompaper Headlines

(Telecompaper) BlackBerry has published an open letter to customers in major newspapers around the world to reassure them the company will continue supporting users of its smartphones. The letter outlines the measures the company is taking to improve its profitability and highlights the strengths of the BlackBerry platform, such as security, productivity and device management. The letter also confirms plans to launch BlackBerry messenger for Android and iOS devices, with around 6 million already pre-registered for the messaging service. BlackBerry did not comment on the ongoing sale process of the company. The letter concludes with an acknowledgement that 'BlackBerry is not for everyone', while stressing the bond with its users developed over the past decade. "you trust your BlackBerry to deliver the most important messages, so trust us when we deliver one of our own: Yo ucan continue to count on us," the company said.

Tags: support open customer letter