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RBS, NatWest and SEB banks employ virtual staff

Chatbots are being rolled out in customer service departments at Royal Bank of Scotland, NatWest and Swedish bank SEB

Royal Bank of Scotland is renaming its investment bank NatWest Markets as part of its separation from the bank's High Street operations.

Royal Bank of Scotland agrees to pay $1.1bn (846m) to settle two mis-selling claims in the US.

Santander has pulled out of talks to buy more than 300 branches from Royal Bank of Scotland.

RBS and NatWest customers who had student accounts dating back to 2002 will learn whether they are owed compensation by 1 November.

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