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A tale of two customer service departments
2013-03-04 16:21:14| Product Reviews by ConsumerSearch.com
The day you bring home a shiny new food processor can be the best of times--or the worst of times. Consider the case of two fictitious customers, Audrey and Brian. Both of them have decided to buy new food processors. After consulting our report, Audrey selects the top-rated Cuisinart Prep 11 Plus DLC-2011CHB (*Est. $200), while Brian settles on the Runner-Up KitchenAid KFP750PK (*Est. $160). At first, both of them are very happy with their new kitchen tools. There's no reason not to be; both machines get very good scores for performance in professional tests, run quietly, have dishwasher-safe parts and are generally well rated by owners for ease of use. Then unexpectedly, after about a month, both machines break down.read more
Tags: service
customer
departments
tale
Category:Telecommunications