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Cloud Support Engineer
2017-07-13 10:11:47| Space-careers.com Jobs RSS
Serco is a specialist at delivering vital services on behalf of European, National and Local Governments. Serco Europe employs a large workforce in Belgium, Luxembourg, France, Switzerland, Germany, Holland, Spain, Italy and the UK. Our European operations have ca. 2,000 employees delivering critical services to public institutions throughout Europe. Package description Full details on application. Relocation assistance provided if applicable. Main responsibilities The position involves the responsibilities to be carried out under the following three main areas On boarding and Support to end users Provide technical support to the HIF adoption teams and new users on the esacloud service portfolio and advise which service best suits the customer needs Provide support to customers to DeployCreate vApps VMs either using goesacloud or vCloud Director interface based on agreed customer needs from public catalogue templates or provided media files upon request Provide support to customers or their providers to install applications within dedicated VMs or containers Configure and modify VApp network settings based on customer needs Restart VMs vApps in cooperation with end user after incidents which resulted in a cloud platform unavailability Modify VM resources not configurable through the goesacloud interface. Administrative support to the goesacloud interface Monitor and manage the goesacloud infrastructure Support and update Operating System and app Templates Take over the role of organisation administrator for the vCloud Director organisations supporting goesacloud 06 and 09 Perform organisation capacity management and performance management using tool vCenter Operations as well as OBS monthly report which outlines capacity performance of the managed organisation. Expansion of the goesacloud service Agile expansion of the goesacloud platform to cover additional services as they become available, such as BaaS NetBackup, Object Storage Isilon Storage and Disaster Recovery Zerto Develop PoCs based on open source tools for new or improved services Expand the service portfolio to include managed operating system service. Ideal candidate The candidate should have at least 5 years experience with service delivery in the areas of Servers hardware, operating systems, Virtualisation services, Security and a relevant educational background in Software Engineering Understanding of cloud infrastructures and technologies Experience on Automation and DevOps tools, e.g. Ansible Software development, python, golang, and shell scripting Demonstrated use Web development technologies, both backend and front end Administrative experience of Operating Systems, Windows, Red Hat, SLES Management of orchestrators and container technologies e.g. Docker, Swarm, Kubernetes and open shift Independent with the ability to use own initiative Ability to work under pressure with tight deadlines Strong focus on customer service. Please note that the closing date for applications is on 15082017. Important Any offer of employment is contingent upon you providing documents to verify your identity and employment eligibility, as required by law. Applicants are reminded that they will be requested to produce such documentation during the recruitment process. Please contact a member of the recruitment team if you require further details of acceptable types of documentation required for verification of identity and work authorization. For positions located within the Darmstadt Support Office please note that only applicants with no family affiliation within the Company will be considered. Data Protection When creating a profile on the Serco Career Centre you agreed to the Data Protection policy, a copy is available upon request. You may submit a written request revoking your consent to this agreement at any time. About the company Serco Services GmbH, part of the Serco group, A FTSE250, Multinational Service Provider with over 60,000 employees worldwide. Sercos space heritage over the last 40 years has placed us in the Space News Top 50 Space Industry Manufacturing and Services Companies We work alongside EUMETSAT and the European Space Agency, where we are the largest onsite service provider with ca. 300 staff. What connects the ever growing Serco workforce is a passion for delivering great service To keep ahead we have to constantly evolve and enhance the way we deliver our services and everyone in Serco has a role to play here. Serco provide the right environment to encourage ideas and a comprehensive Best Practice support network that enables them to put their ideas into action. If you share our values then join with over 60,000 colleagues globally who are equally as passionate about delivering great service as you
Tags: support
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support engineer
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