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2013-08-07 14:37:39| Space-careers.com Jobs RSS
RHEA the fastest growing leading Belgian SME providing system engineering solutions and professional engineering services to the international space industry is recruiting experienced engineering support for a full time position based in the area of Madrid, Spain. Description The SSE shall assist the ESAC IT Service Manager for activities related to the delivery of the IT services and infrastructure at ESAC. The SSE shall ensure that proper usage is made of the corporate and technical services and solutions, referring to the lead centres and functions accordingly. The SSE shall also ensure that ESA and departmental policies, standards and guidelines are properly implemented. The SSE will support projects or services in their area of competence and shall be in charge of ensuring endtoend execution of processes and tasks that are relevant to the management of workstations, office automation, communications WAN, LAN, data, voice and video transport, security, mobility and application infrastructures and services. For these ICT services and infrastructures, the SSE, is allocated one, or a combination, of the following duties Service Management addresses the management and improvement of services, sustaining activities, SLAs with providers, service delivery availability, continuity, capacity, asset refresh, service support management of incidents, problems, changes, releases, configurations and assets, performance measurement and more specifically o Ensure service provisioning according to the agreed SLA o Monitor service performance and control service cost o Conduct service performance reviews with contractors, weeklymonthly o Review operational documentation o Provide adhoc input for change advisory boards o Performs adhoc operational assessments i.e. evaluate procedures and RCA o User communication. o Assess the impact of new services Customer Interface includes the monitoring of customer agreements, liaising and reporting on the progress of activities for a customer and measurement of customer satisfaction. Responds to customers queries and complaints, escalating when necessary and ensuring that corrective actions are taken and is the first point of escalation for any issues or problems raised by the end users. Evolution Management addresses the requirement analysis, service and technical specification definition, management of the execution of the activity and related industrial contracts ensuring that project deliverables meet the specifications within schedulebudget and are properly transferred into operations. Engineering includes evaluation of new ICT services and the preparation and support of technology decisions and support work in technical areas and more specifically o Engage in technical discussions with service providers regarding the deployment of new services and the evolution of existing ones. Profile Applicants should have a university degree or equivalent qualification in computer science engineering with a strong background in the ICT services and operations Proven experience in technical IT Communication and Computer Systems services, operations, and engineering Proven experience in IT related service management based on ITIL or similar. Experience working with science and technical researchers Fluency in English Good sense of contacts and communications, ability to interface at appropriate level with relevant actors within and outside of the Directorate Reliability, rigor and initiative in the execution of the assigned work Proactive attitude to solving problems, identify priority actions and to handle high workload. Ability to rapidly understand and adapt to ESA specific context and environment including ESA corporate IT applications. Past experience with ESA in relevant activities is an asset. Replacement period From December 2013 to May 2014 Location ESAC, Madrid, Spain Application deadline asap If you are interested, please send your Word format CV as well as a Cover Letter to Lena Englander, Recruitment Manager at careeropportunitiesrheagroup.com Please do not hesitate to contact us for more information. RHEA provides you with an attractive employment package based on the candidates experience, the opportunity to build experience in the space sector and to grow within an international company. RHEA is an independent Space Engineering Consulting and Software company that offers knowledgebased services and innovative solutions to the space industry. Our technical expertise is coupled with the provision of software tools for both Space and Ground segments. For the past 18 years RHEA has supported over 40 space missions, including comet chasers, planetary and Moon missions, deep space astronomy experiments to understand the fundamental laws of physics, climate monitoring, meteorology, navigation and communications. Rhea is the market leader for MOIS solutions and procedure management systems. Rhea has successfully brought together engineers and scientists from 13 nationalities to support its clients across 7 European countries, Canada and the USA.
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