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Customer Experience Advisor
2017-07-12 18:08:55| Space-careers.com Jobs RSS
1. Role Purpose the main role of Customer Experience is to handle sales leads, feasibility studies and to respond proactively to enquires in the region. The role will be to ensure a professional service to the client, supporting the Regional Sales and Key Account Managers, specifically in proposal creation. Responsible for a segment of customers to proactively manage leads through the opportunity management process, growing business with customers and resellers. The successful candidate will be responsible for the smooth running of the commercial offers and will collaborate with operations to deliver an excellent service to clients. 2. Key Accountabilities and Responsibilities Customer Service Management Earth Observation Remote Sensing Geography Respond and manage sales leads from the region. Manage and develop business for a given segment of customers and resellers. Support the regional sales team by contributing to proposals with feasibility studies, etc. Coordinate with the operational team to ensure client needs are exceeded and expectations met. Proactively follow up with customers following delivery of products and projects. Use CRM to input customer information, manage and report on opportunities in the region. Report weekly and attend the Regional Review meeting where appropriate. 3. Skills and Experience Minimum qualification required Professional training of Higher Degree in Environment, Geography, Remote Sensing or related Earth Observation training Previous experience, at least 3 years in various customer service roles will be assessed Experience or knowledge will be assessed in the field of remote sensing, geographic information systems and or space Experience with European Space programs an advantage. Valuable knowledge of satellite imagery or geographic information management programs High English level, used daily at work at least level B2 4. Qualities Methodical person, organized, efficient and proactive Very detail oriented Disciplined person following processes and able to challenge High degree of maturity and responsibility Experience in reporting daily reports Ability to prioritize tasks and to multitask Focused in quality and in improvement Dynamic person and proactive with customers English intermediate level read and written, the documentation and language you will work with is in English To apply to this job role please link the appropriate URLhttpdeimosimaging.applytojob.comapplyG33tDbaxXsCustomerExperience?sourcespacecareers Applicants that will not get through the link will not be taken into consideration.
Tags: experience
customer
advisor
customer experience
Category:Transportation and Logistics