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Customer Service Manager, Global Government MEA
2019-09-06 12:16:46| Space-careers.com Jobs RSS
About us Its a great time to be part of the SES team We are the worlds leading satellite operator with over 70 satellites in two different orbits, Geostationary Orbit GEO and Medium Earth Orbit MEO. We provide a diverse range of customers with global video distribution and data connectivity services through two business units SES Video and SES Networks. Our global team works collaboratively to make a significant, and often lifechanging difference in the world. As part of our team, you will play an integral part in delivering on our vision. At SES, we connect and enable broadcast, telecom, corporate and government customers, and enrich the lives of billions of people worldwide. Customer Service Manager, Global Government MEA United Arab Emirates Dubai ROLE DESCRIPTION SUMMARY The Customer Service Manager partners with customers to ensure success and grow their business with SES Networks Global Government vertical enabling technology portfolio with key responsibility around owning the customer relationship on behalf of the services organization from presales through service delivery by building customer intimacy and establishing strong relationships. The Customer Service Manager Managing will own program delivery and revenue assurance across projects taking customers through to acceptance and OM, as well as being the Voice of the Customer within SES by understanding what each customer values in terms of support throughout the customer lifecycle and ensuring that the SES team interfaces with the customer to offer coordinated support in driving revenue growth. PRIMARY RESPONSIBILITIES KEY RESULT AREAS Assist customers in specifying, procuring, and implementing products, systems, and connectivity to commence their services on the SES Networks system Works with commercial teams on services pricing, scope Program manages the customers through service acceptance. Guide the customer through the customer fulfillment process and manage schedules and customer planning and expectations Provide feedback to Product Development, Systems Engineering and Asset Management on requested features or enhancements, technical challenges, and SES Networks customer service support Understand what each customer values the most in terms of customer support and ensure customer monitoring and support requirements are defined and integrated into the Network Operations Center Be a champion within SES Networks to work with the SES Networks functional teams to develop a customer centric organization. Owns customer post acceptance care, ensuring that all issues are proactively managed. Prepare and present to customer, through the presales stage to post acceptance service. COMPETENCIES Sense of urgency, initiative and competitive drive to get things done Resourcefully working through or around anything blocking things that need to be accomplished Ability to make decisions and take responsibility for them Ability to work at in a fast pace environment A strong communicator and a world class attitude to customer service Willing to travel internationally including African countries and interface directly with clients QUALIFICATION EXPERIENCE Bachelor degree, preferably in EngineeringTechnologyComputer Sciences or Masters Business Administration PMP Certification, preferred Minimum 57 years Commercial Managed services experience in Enterprise business units A minimum of 3 years relevant experience in network deployment and has a strong understanding of what it takes to manage customer SLA expectations. Knowledge of satellite industry Hands on knowledge of the implementation of satellite based, fixedmobile networks, fibre backbone networks, and Internet access networks in emerging markets Regional market experience and business cultural awareness Excellent presentation skills Program management andor Project management background Strong interpersonal skills and an ability to work effectively in a global high energy multicultural team and interface with a global customer base and understand their needs Excellent written and verbal communication skills in both French and English. Strong project management and organizationcoordination skills with a history of demonstrable success Whats in it for you? In addition to a competitive salary and benefits package, we offer you a truly global opportunity in an exciting industry and all the support youll need for both your professional and personal development. But most of all, we offer a truly unique opportunity to play your part in making a difference for those who need it most. We strive to uphold honesty, transparency and courage in everything we do. Were proud to belong to the SES team and collaborate towards success. Good to know For more information on SES, click here. SES is an Equal Opportunity Employer and welcomes diversity! Apply HERE
Tags: service
customer
global
government
Category:Transportation and Logistics
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