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Data Centre Support Engineer
2017-07-14 19:12:22| Space-careers.com Jobs RSS
Serco is a specialist at delivering vital services on behalf of European, National and Local Governments. Serco Europe employs a large workforce in Belgium, Luxembourg, France, Switzerland, Germany, Holland, Spain, Italy and the UK. Our European operations have ca. 2,000 employees delivering critical services to public institutions throughout Europe. Package description Full details on application. Relocation assistance provided if applicable. Main responsibilities The position involves the responsibilities to be carried out under the following three main areas Data Centre Management Act as main point of contact for all ESTEC data centre related activities Ensure all deployments are installed to applicable internal, manufacture and industry standards Provide smart hands problem solving support server reboots, backups, visual inspections etc. Monitor and followup the data centre routine activities Coordinate data centre changes and incidents Trigger agreed procedures when required Perform compliance and risk analysis of data centre activities and manage escalations Distribute and communicate to all teams relevant information to optimize efficiency and minimize risks in data centre activities Ensure that everything in data centre is in line with approved procedures and raise corrective actions when needed Monitor the progress of open actions and ensure timely closure Schedule and coordinate data centre activities in order to improve overall efficiency and reduce risks Inform the Technical Officer when issues arise e.g. capacity thresholds are exceeded etc. Make post implementation reviews and lessonslearnt analysis Perform the continuous evaluation of processes and coordination activities looking for improvements Analyse interlock and dependencies between processes Detect on a regular basis any missing procedures Update data centre procedures when necessary. Data Collection and Documentation The introduction of a Data Centre Infrastructure Management tool DCIM based on the Open Source software openDCIM provides a professional environment for documentation the existing data centre infrastructure and a proper capacity management The DCIM tool is yet to be populated with all necessary data. A reasonable effort shall be made to capture all data for each device and supporting EM infrastructures Device data shall be captured for each device, rackmounted or freestanding, and documented inside the openDCIM tool To keep the data inside the DCIM tool always accurate, ensuring that all existing DCIM records are updated following any changes made and that documentation is also kept up to date for all processes. Data Centre Consolidation and Optimisation The introduction of a new ESTEC Main Computer Room allows for the consolidation of the various ESTEC server rooms into one single facility. Support is to be provided to the ESTEC Data Centre Manager to achieve this task in an effective and efficient way. In particular minimising the impact on the IT service provision and optimising the existing setup by IT service consolidation, move of existing services to the ESA Virtual Environment ESACloud and decommissioning of obsolete components. Ideal candidate The candidate should have at least 5 years experience with service delivery and management in the areas of Data Centers and Data Centre Infrastructure Management, Passive IT Infrastructures, Data Cabling Plants, Server, Storage and Networking Infrastructures and a relevant educational background in Software Engineering Hold a relevant technical qualification in the field of IT Systems or Network Engineering ITIL Service Lifecycle Foundation, CNET Data Centre Certification would be an asset Experience in the management, operation and maintenance of critical data center IT systems and understands the full range of ME equipment in a modern critical data center environment Professional and strategic approach to management of works and projects Analytical skills to interpret client requirements and produce desired results Ability to work under pressure Customer focused and respectful to promote healthy working relationship Promotes high level of team working and development of team spirit Sound knowledge of all aspects of Health Safety Strong Technical Skills Strong Communication skills. Please note that the closing date for applications is on 15082017. Important Any offer of employment is contingent upon you providing documents to verify your identity and employment eligibility, as required by law. Applicants are reminded that they will be requested to produce such documentation during the recruitment process. Please contact a member of the recruitment team if you require further details of acceptable types of documentation required for verification of identity and work authorization. For positions located within the Darmstadt Support Office please note that only applicants with no family affiliation within the Company will be considered. Data Protection When creating a profile on the Serco Career Centre you agreed to the Data Protection policy, a copy is available upon request. You may submit a written request revoking your consent to this agreement at any time. About the company Serco Services GmbH, part of the Serco group, A FTSE250, Multinational Service Provider with over 60,000 employees worldwide. Sercos space heritage over the last 40 years has placed us in the Space News Top 50 Space Industry Manufacturing and Services Companies We work alongside EUMETSAT and the European Space Agency, where we are the largest onsite service provider with ca. 300 staff. What connects the ever growing Serco workforce is a passion for delivering great service To keep ahead we have to constantly evolve and enhance the way we deliver our services and everyone in Serco has a role to play here. Serco provide the right environment to encourage ideas and a comprehensive Best Practice support network that enables them to put their ideas into action. If you share our values then join with over 60,000 colleagues globally who are equally as passionate about delivering great service as you
Tags: support
data
centre
engineer
Category:Transportation and Logistics