je.st
news
Dutch postpaid mobile providers scoring better with customer
2016-06-23 09:45:00| Telecompaper Headlines
(Telecompaper) Dutch postpaid mobile subscribers are increasingly positive about their providers, according to the latest research by Telecompaper. The 'Postpaid Mobile Insights Q1 2016' report shows that the NPS (net promoter score) in the postpaid market increased over the past year from +4 to +11. While consumers on Sim-only plans are usually less enthusiastic about their providers, the NPS for Sim-only providers reached the same level as the total postpaid market in Q1. Sim-only provider Simyo actually had the highest NPS of all the providers researched. Simyo's NPS, which measures the share of customers who would be very likely to recommend their provider to others, reached +35. The Telecompaper report also shows that postpaid continues to dominate the Dutch mobile market. The share of postpaid in the total market has remained at 81 percent for the past year. Sim-only accounts for 43 percent of postpaid subscribers, a figure also little changed in the last 12 months.
Tags: customer
mobile
providers
dutch
Category:Telecommunications