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Every Dealership Service Managers Goal Now Easier
2013-07-23 19:29:53| AutomotiveDigest.com - Automotive Industry News
Every dealership service manager is responsible for continuously improving revenue, customer and employee satisfaction and retention while keeping employee costs and shop expenses under control. One area of opportunity still too little capitalized on is shop traffic and workflow improvement. DMS has come a long way but most remain a clumsy and ineffective customer-service tool. Vendors have seized the opportunity to market customer service functionalities like CRM, online service appointment scheduling and mobile write-up that lay over the DMS in an agnostic manner. Thus, service staff isnt dependent on DMS functionality in order to service customers. There is a better way that eliminates wasteful steps and expenses to deliver a quality service experience for customer and staff alike. Keep reading!The Article Every Dealership Service Managers Goal Now Easier appeared first on Automotive Digest.
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Category:Automotive