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Field Support Technician
2016-03-03 10:11:06| Space-careers.com Jobs RSS
Serco is a FTSE 250 international service company that improves the quality and efficiency of essential services that matter to millions of people around the world. The work we do for national and local governments involves us in the most important areas of public services, including science and defence. Sercos space heritage over the last 40 years has placed us in the Space News Top 50 Space Industry Manufacturing and Services Companies. With over 1500 staff in the space business covering a wide spectrum of experience and skills, we convey best practice, expertise and innovation in our business. For our activities in ESOC, we are currently looking for a Support Technician to provide field support to a permanent user community of around 800 users. The support to be provided will be very varied and will include support for Windows operating systems currently Windows 7 Microsoft Office Lotus Notes MAC and IOS Mobile and smart phones IP and TDM telephones PABX interfacing Helpdesk support Network printer support Third party liaison 1st line networking Video conferencing. Tasks and Responsibilities The key person will cover the following tasks Manning a local helpdesk of a rotational basis with first line call resolution Second level calls resolution in the field Video conference systems installation, upgrade, configuration and problem handling Explaining to users available services and how these should be requested Evaluating user requests and problems, raising tickets for each one Solving as many problems as possible Inventory and asset management Liaising with the central IT service desk CSD in Rome Evaluating tickets coming from the CSD and allocating them to the correct teams, both on and off site Planning PC and other equipment installation, including planned refreshes Assuming ownership of all tickets, continually monitoring these tickets and following them up as required to ensure SLAs are being met. Requirements The successful candidate will have had 2 to 3 years in a similar environment and have had experience with Windows 7 MS Office products and their usage Lotus Notes Apple MACs Mobile and IP telephony Video conferencing systems Asset management tools Problem logging database BMC Remedy ideally. In addition, candidates should have good customer interfacing skills and the ability to identify priority situations and deal with them accordingly. As well as being a prerequisite for the fluctuating technical environment, flexibility is also required for covering the helpdesk on a rotational basis, covering the extended day, covering the small site in Cologne and for the occasional operational support for satellite activity. Application procedure Important All applicants must hold a current valid work permit for Germany or be EU nationals. Important Due to the high interest these roles generate, Serco reserves the right to commence, alter or conclude the recruitment process prior to the closing date. If shortlisted, a recruiter will contact you directly. You can also login at any time to apply to additional positions. Data Protection By submitting a job application you agree to the storage of any personal data provided by you directly or collected from generally accessible sources in particular professional and other social media throughout the entire application process CV, references, letter of application, interviews as applicable. To facilitate subsequent contact for professional purposes only, you agree to your data being saved after the application process has ended. You may revoke your consent to this agreement at any time. The same shall also apply if you are contacted by SERCO GROUP regarding vacancies that match your existing profile. If you are interested in this vacancy, and think you have the skills and experience required, please apply via the relevant link available in Serco Europes Careers Hub httpscareershub.serco.eu If you have any question regarding this position please email space.careersserco.com Position Field Support Technician Reference G016ESOCITI197 Application closing date 10032016 Start date ASAP For additional information about Serco Group please consult our website www.serco.com For additional information about Serco Europe please consult our website httpswww.serco.eu For additional information about ESOC, please consult httpwww.esa.intAboutUsESOC
Tags: support
field
technician
support technician
Category:Transportation and Logistics
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