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IT Support Technician ESTEC
2021-05-26 16:12:51| Space-careers.com Jobs RSS
Terma The hightech and innovative Terma Group develops products and systems for defence, nondefence and security applications, including command and control systems, radar systems, selfprotection systems for aircraft and vessels, space technology, and aerostructures for the aircraft industry. Terma is headquartered at Aarhus, Denmark. Internationally, Terma has subsidiaries and operations in The Netherlands, France, Germany, United Kingdom, United Arab Emirates, India, Singapore and the U.S. The Space Business Area contributes with missioncustomized software and hardware products including power systems and star trackers as well as services to support a number of inorbit pioneering European scientific and Earth observation satellite missions. Additionally, Terma is contracted for the development and delivery of software and hardware systems and services for numerous ongoing and future European, and international missions. Terma Space operates out of Denmark, The Netherlands, France, Germany, and the UK. Job description For our customer, the European Space Agency ESA, we are seeking an IT Support Technician to work at ESAs ESTEC site in Noordwijk, The Netherlands. Responsibilities You will be a member of Termas IT team responsible for the maintenance and operations of the IT infrastructure of ESAs Electrical Engineering Dept TECE and Software and Simulation TECS laboratories and facilities The laboratories support a wide spectrum of space engineering activities concerned with Computerbased modelling and simulation Onboard computer and data systems Onboard software Avionics test benches Simulators and Functional Verification Reference Facilities FES, SVF, EGSE System Reference Databases Attitude and orbit control Image processing Electromagnetics Space environment and effects analysis Spacecraft electrical checkout systems Real time software with Hardware in the loop Virtual Reality and Augmented Reality 3D and 2D Visualisation The user community comprises around 400 technical staff, all located in ESTEC. To support this heterogeneous and continually changing technical infrastructure, the laboratories are equipped with multivendor computer facilities linked together via local area networks. The software packages running on the facilities are numerous, and constantly change to support current and new projects. Your specific responsibilities will be to provide support in IT Operations Management in accordance with ESA Security Directives and SECOPS for Service Providers including Process Definition and Documentation, change management etc. Incident Management 3 tier first, second, third line support Asset Management including removaldisposal User Access Control Management System and Application control IT hardware, Virtual Machine VM, OS, Applications Maintenance IT Security PatchVulnerability Support Network SupportManagement VM and Data Backup Information Management and Storage support Logging and Monitoring Services Reporting Services System acquisition services Development support services. Additionally, you may be required to support Office 365 testing e.g. analyse nonstandard interfaces and identify required solutions to arising issues. This is a fulltime position located at ESTEC, Noordwijk, The Netherlands. The requested start of work is July 2021 or as soon as possible thereafter. Qualifications Competencies The successful candidate shall have A degree at least Bachelors level in Software EngineeringIT or relevant experience. Possession of relevant certifications will be an additional asset. Some years relevant professional experience in IT support helpdesk in corporate environments predominantly Windows to a wide user community, including troubleshooting users operating system and application problems. Particularly well qualified graduate level candidates showing aptitude for the tasks will also be considered. Experience with virtualization and VM environments. Fluent English, written and spoken. Desirable Knowledge of Microsoft 365 would be useful. Soft Skills Experience of providing user support for a large international environment. Ability to adapt to clients requirements and learn new technologies. Ability to work both independently and as a team player. Good communication and interpersonal skills. What can Terma Offer? At Terma, we consider skilled employees, enthusiasm and job satisfaction as the very foundation of our success and as a prerequisite for the development of the bestinclass solutions that Terma provides. We lead the way in applying new technology, offering a wide range of growth opportunities for each individual and emphasizing mutual respect across the board in our workplace. Terma offers you a pleasant working environment at the customer site, where you will be able to take on challenging tasks and responsibilities in a highly professional company. Great opportunities for training and personal development Challenges in advanced technical environment International and cosmopolitan working atmosphere An employment contract with an attractive package with extralegal benefits Highly competitive salary Support on relocation if applicable Recruitment is depending on successful selection by the customer. Additional information To ensure that your application will reach us and is properly processed please apply via our website httpswww.terma.comworkingattermaapplyforajobopenpositions. Include an uptodate Curriculum Vitae and a Cover Letter highlighting your background and expertise as well as earliest date of availability. For further information, please contact Mr. Simon Mills by email recruitment.nlterma.com. Closing date June 15th, 2021 Please note the following Legal Security requirements Applicants must hold all appropriate permits to work in the EU. Applicants are required to provide a copy of their IDpassport and degreehigher education certificate. Terma will validate the certificate with the issuing authority. In line with ESA security requirements, an official Certificate of Good Conduct or equivalent and employment reference checks will be required at commencement of employment. Please attach a copy of any reference letters with your application if you have them. Privacy Notice By submitting your job application you confirm that you have read, understood and accepted this Privacy Notice, including Termas Privacy Policy as referenced below and are providing your consent to Termas storage and processing of your personal data accordingly. This Privacy Notice covers any personal data you submit to Terma for the recruiting process, including e.g. Your name, contact details and application status Information included in your CV or cover letter, such as job history, academic background, skills and competencies, personal interests, languages spoken, and your photo Job preferences and type of employment sought Names and contact details for references Please visit our Privacy Policy at www.terma.com. Here you will find additional information about our compliance with GDPR, how we use and protect your data, as well as information about your rights pursuant to GDPR. You will also find information who to contact at Terma in case you want to exercise these rights
Tags: support
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support technician
estec
IT Support Technician Electrical safety testing
2020-05-22 09:13:22| Space-careers.com Jobs RSS
Serco Services GmbH part of the Serco group, A FTSE250, Multinational Service Provider with over 50,000 employees worldwide. Sercos space heritage over the last 40 years has placed us in the Space News Top 50 Space Industry Manufacturing and Services Companies We work alongside EUMETSAT and the European Space Agency, where we are the largest onsite service provider with ca. 300 staff. We currently have an exciting opportunity for an IT Support Technician Electrical safety testing based at ESOC, Darmstadt, Germany. Job Description Highly competitive salary Corporate Benefits Package Relocation Assistance if applicable Further information available from the Serco Europe Recruitment Team Main Responsibilities We currently have an exciting opportunity for an IT Support Technician based at ESOC. For our activities at the European Space Operations Centre, we are currently seeking to employ a highly motivated and enthusiastic IT Support Technician to work in an exciting innovative international environment. The role will be part of a Network Operations Centre NOC tasked with coordinating, configuring and monitoring activities related to the ESA ground segment, specifically the Telemetry, Tracking and Command TTC stations of the ESTRACK ground station network. The NOC is responsible for providing 1st and 2nd line support to the ESA space missions and its users. It provides Ground Operations, Operational IT and Operational Control Centre services and acts as single point of contact for realtime service requests from ESTRACK customers. The Operational Control Centre team looks after the operational IT hardware, the local data centres and wiring centres as well as the operational control rooms on site. Main Responsibilities The main tasks of the IT Support Technician are Hardware installations Hardware maintenance and support Electrical safety testing Cable installation, testing and patching Spare part management and communication with vendors Shipping and handling of equipment deliveries Configuration management Testing Preventive maintenance Control room refurbishment Reporting and review of procedures Ticket handling Incidents, Service Requests and RfCs Administration of UNIX and Windows systems Administrationconfiguration of various applications Support of LEOP launch and early orbit activities including occasional shift work Support of refurbishment projectsengineering activities. The Ideal Candidate Successful applicants need to have a solid background in IToperational support. We are looking for a generalist with wellrounded experience in operational IT environments and a passion for technology. Flexibility and the willingness to learn and to work on continually improving the service is a must. You will possess the following qualities Excellent knowledge of common data centre infrastructures, including wiring concepts, cooling and power distribution Excellent knowledge of common IT hardware server, racks, network devices and wiring technologies Excellent experience in trouble shooting and fault analysis Fluent in English, both in speech and writing Good understanding of common network concepts, components and protocols Good knowledge of basic system administration on UNIX and Windows platforms Selfstarter, able to work independently with little or no supervision Teamplayer, able to interface with technical and management personnel Wellorganised, able to prioritise and manage several tasks in parallel Able to work on shifts occasionally Solid IT knowledge, including common hardware, networking concepts and common tools and software applications Service mentality and solid understanding of a KPI driven service environment PC literacy MS Office Products, Lotus Notes. Experience in Voice Communication Systems a plus. For this role you need to meet the requirements as per 2 Abs. 6 Betriebssicherheitsverordnung BetrSichV i.e. electricalelectrical engineering education and background in order to be able to perform electrical safety testing. Important Any offer of employment is contingent upon you providing documents to verify your identity and employment eligibility, as required by law. Applicants are reminded that they will be requested to produce such documentation during the recruitment process. Please contact a member of the recruitment team if you require further details of acceptable types of documentation required for verification of identity and work authorization. Data Protection When creating a profile on the Serco Career Centre you agreed to the Data Protection policy, a copy is available upon request. You may submit a written request revoking your consent to this agreement at any time. About The Company Serco is one of the worlds largest providers of public services, employing over 50,000 people in over 20 countries. We work closely with the European Government Institutions Space Agencies providing crucial Services with over 300 staff members. The services we provide are often of critical importance to the communities and nations we serve, Providing public services is one of the most satisfying and rewarding careers you can have, you have an ability to make a real positive difference to peoples lives and to your community and country. As a business which delivers frontline public services, employing tens of thousands of people, we are constantly developing and promoting people our need for skilled professionals is insatiable and few companies can offer as many opportunities for individuals to grow their careers What connects the ever growing Serco workforce is a passion for delivering great service To keep ahead we have to constantly evolve and enhance the way we deliver our services and everyone in Serco has a role to play here. Serco provide the right environment to encourage ideas and a comprehensive Best Practice support network that enables them to put their ideas into action. If you share our values then join with over 50,000 colleagues globally who are equally as passionate about delivering great service as you A career with Serco offers the chance to work with both inspirational people and innovative contracts, in a dynamic and exciting environment. We have a mandate to execute brilliantly and our people lead and inspire based on our core values, Trust, Care, Pride and Innovation. Take pride in what you do.
Tags: support
safety
testing
electrical
IT Support Technician ESOC
2019-03-22 15:29:14| Space-careers.com Jobs RSS
IT Support Technician ESOC Deadline for applications ASAP Job Overview For a full time position, we are currently looking for an IT Support Technician, to provide 1st and 2nd line support for Apple or Windows devices at ESOC in Darmstadt, Germany. In this role, your responsibilities will be mainly 1st and 2nd level call resolution on location andor remotely in the following areas1 Windows OS based client devices Windows 7, Windows 102 Mac OS based client devices3 Mobile phones and smartphones4 IBM Notes5 Network and local printing facilities6 Specific Corporate Applications7 1st line networking LAN, WiFi8 Approved client applications i.e. SAP, Adobe, MS Office, Encryption tools, etc. Tasks Responsibilities Providing 1st and 2nd line support in the areas described above Evaluating, categorizing, logging users requests, problems and proactively follow up these requests to ensure timely resolution of the Delivery and deployment of new workstations PCs laptops and maintenance and replacement of existing workstations, as well as other systems like mobile devices and printers Maintain, update and integrate Knowledge Base DB, procedures and working instructions Assisting and advising the user community in the technical and functional use of the Clients Corporate services and applications. Requirements A Bachelors Degree in Information Technology or similar subject Minimum of 1 year of professional experience in troubleshooting hardware and software issues on either Apple or Windows systems and on mobile platforms Knowledge of IBM notes client platform is an asset Proactive and customerfocused mindset Work experience in an international environment is considered an advantage Willingness to occasionally work outside regular office hours Candidates must be eligible to work in the EU. What Do We Offer ATG Europe offers excellent working conditions and provides you with all the necessary means to further your career. We believe that training and education, combined with regular assessments and a personal development plan, will create the best environment for growth. If needed we also assist you with settling in your new home or finding the right school for your children. ATG will help in any way it can, including a relocation budget that is applicable for ATG staff as well as employees working at one of our clients.
Tags: support
technician
support technician
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Field Support Technician
2017-12-22 10:16:23| Space-careers.com Jobs RSS
Serco is a specialist at delivering vital services on behalf of European, National and Local Governments. Serco Europe employs a large workforce in Belgium, Luxembourg, France, Switzerland, Germany, Holland, Spain, Italy and the UK. Our European operations have ca. 2,000 employees delivering critical services to public institutions throughout Europe. Package description Full details on application. Fixed term contract until 31032018. Start date ASAP Main responsibilities For our activities in ESTEC, we are currently looking for a Field Support Technician to provide support to a permanent user community of around 2500 users. The support to be provided will be varied and will include DellHP and Windows operating systems Apple MacBook Pro and OS X IBM Notes Microsoft Office Mobile and smart phones Network and local printer support Local Service Desk support Third party liaison 1st line networking Imaging computers with SCCM Wiping computer hard drives and preparing them for disposal. The candidate will cover the following tasks Inventory and asset management Manning a Local Service Desk on a rotational basis, with first line call resolution Evaluating tickets coming from the CSD and allocating them to the correct teams, both on and off site Second level calls resolution in the field Explaining to users the available services and how these should be requested Evaluating user requests and problems, raising tickets for each one Solving as many tickets as possible Liaising with the Central Service Desk in Rome Planning PC and other equipment installation, including planned refreshes Assuming ownership of all tickets, continually monitoring these tickets and following them up as required to ensure SLAs are being met. Ideal candidate The successful candidate will have had 2 years in a similar environment and have had experience with Asset management tools Incident logging database BMC Remedy ideally MS Windows 710 Office 2016 Apple OS X 10 Network PrinterMFP IBM Notes MS Office products and their usage Mobile phones Android and iOS Excellent communication skill and fluent English spoken and written English Video conference and Telephony desirable but not mandatory Dutch is desirable but not mandatory. In addition, candidates should be motivated, team players, process oriented, have good customer interfacing skills, ability to identify priority situations and deal with them accordingly and process oriented person. Other soft skills are willingness to learn new things organisational skills stress resistance flexibility helpdesk on a rotational basis 8 a.m. 8 p.m. The job is offered as a fixed term contract until 31032018. Important Any offer of employment is contingent upon you providing documents to verify your identity and employment eligibility, as required by law. Applicants are reminded that they will be requested to produce such documentation during the recruitment process. Please contact a member of the recruitment team if you require further details of acceptable types of documentation required for verification of identity and work authorization. For positions located within the Darmstadt Support Office please note that only applicants with no family affiliation within the Company will be considered. Data Protection When creating a profile on the Serco Career Centre you agreed to the Data Protection policy, a copy is available upon request. You may submit a written request revoking your consent to this agreement at any time. About the company Serco Services GmbH, part of the Serco group, A FTSE250, Multinational Service Provider with over 50,000 employees worldwide. Sercos space heritage over the last 40 years has placed us in the Space News Top 50 Space Industry Manufacturing and Services Companies We work alongside EUMETSAT and the European Space Agency, where we are the largest onsite service provider with ca. 300 staff. What connects the ever growing Serco workforce is a passion for delivering great service To keep ahead we have to constantly evolve and enhance the way we deliver our services and everyone in Serco has a role to play here. Serco provide the right environment to encourage ideas and a comprehensive Best Practice support network that enables them to put their ideas into action. If you share our values then join with over 60,000 colleagues globally who are equally as passionate about delivering great service as you.
Tags: support
field
technician
support technician
Field Support Technician
2017-10-13 08:12:22| Space-careers.com Jobs RSS
Serco is a specialist at delivering vital services on behalf of European, National and Local Governments. Serco Europe employs a large workforce in Belgium, Luxembourg, France, Switzerland, Germany, Holland, Spain, Italy and the UK. Our European operations have ca. 2,000 employees delivering critical services to public institutions throughout Europe. Package description Full details on application. Fixed term contract 3 months with possibility of extension. Start date ASAP Main responsibilities For our activities in ESTEC, we are currently looking for a Field Support Technicians to provide support to a permanent user community of around 2500 users. The support to be provided will be varied and will include DellHP and Windows operating systems Apple MacBook Pro and OS X IBM Notes Microsoft Office Mobile and smart phones Network and local printer support Local Service Desk support Third party liaison 1st line networking Imaging computers with SCCM Whipping computer hard drives and preparing them for disposal. The candidate will cover the following tasks Inventory and asset management Manning a Local Service Desk on a rotational basis, with first line call resolution Evaluating tickets coming from the CSD and allocating them to the correct teams, both on and off site Second level calls resolution in the field Explaining to users the available services and how these should be requested Evaluating user requests and problems, raising tickets for each one Solving as many tickets as possible Liaising with the Central Service Desk in Rome Planning PC and other equipment installation, including planned refreshes Assuming ownership of all tickets, continually monitoring these tickets and following them up as required to ensure SLAs are being met Ideal candidate The successful candidate will have had 2 years in a similar environment and have had experience with Asset management tools Incident logging database BMC Remedy ideally MS Windows 710 Office 2016 Apple OS X 10 Network PrinterMFP IBM Notes MS Office products and their usage Mobile phones Android and iOS Excellent communication skill and fluent English spoken and written English Video conference and Telephony desirable but not mandatory Dutch is desirable but not mandatory In addition, candidates should be motivated, team players, process oriented, have good customer interfacing skills, ability to identify priority situations and deal with them accordingly and process oriented person. Other soft skills are willingness to learn new things organisational skills stress resistance flexibility helpdesk on a rotational basis 8 a.m. 8 p.m. Important Any offer of employment is contingent upon you providing documents to verify your identity and employment eligibility, as required by law. Applicants are reminded that they will be requested to produce such documentation during the recruitment process. Please contact a member of the recruitment team if you require further details of acceptable types of documentation required for verification of identity and work authorization. For positions located within the Darmstadt Support Office please note that only applicants with no family affiliation within the Company will be considered. Data Protection When creating a profile on the Serco Career Centre you agreed to the Data Protection policy, a copy is available upon request. You may submit a written request revoking your consent to this agreement at any time. About the company Serco Services GmbH, part of the Serco group, A FTSE250, Multinational Service Provider with over 50,000 employees worldwide. Sercos space heritage over the last 40 years has placed us in the Space News Top 50 Space Industry Manufacturing and Services Companies We work alongside EUMETSAT and the European Space Agency, where we are the largest onsite service provider with ca. 300 staff. What connects the ever growing Serco workforce is a passion for delivering great service To keep ahead we have to constantly evolve and enhance the way we deliver our services and everyone in Serco has a role to play here. Serco provide the right environment to encourage ideas and a comprehensive Best Practice support network that enables them to put their ideas into action. If you share our values then join with over 60,000 colleagues globally who are equally as passionate about delivering great service as you
Tags: support
field
technician
support technician