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Global Support Network Engineer, IP
2020-04-06 17:17:18| Space-careers.com Jobs RSS
About us Its a great time to be part of the SES team We are the worlds leading satellite operator with over 70 satellites in two different orbits, Geostationary Orbit GEO and Medium Earth Orbit MEO. We provide a diverse range of customers with global video distribution and data connectivity services through two business units SES Video and SES Networks. Our global team works collaboratively to make a significant, and often lifechanging difference in the world. As part of our team, you will play an integral part in delivering on our vision. At SES, we connect and enable broadcast, telecom, corporate and government customers, and enrich the lives of billions of people worldwide. Global Support Network Engineer, IP United States Manassas, Virginia Your Job As the Global Support Engineer, I, IP you will be the first point of contact in the SES Global Services Network Operations team providing support to our customers both internally and externally. You will be responsible for the technical fault resolution of IP infrastructure comprising of switches, routers, firewalls, and modems that cover the entire service path along with service layers built over the infrastructure MPLS, SDWAN, BGP, etc.. You will work closely with Level2 IP Engineers to further develop and maintain enhancements in processes and tools to improve operational efficiency. Your Responsibilities Fault isolation through events and trends from multiple systems to diagnose and restore customer services, caued by IP services related interruptions or failures Fault detection and identification using Networking IP guidelines and work instructions set forth by SES engineering teams Take ownership of customer incidents and complaints through to resolution or escalation to Level 2 Review incidents with senior team members to ensure consistency and technical completion Update records clearly and concisely, following standards and processes. Provide prompt and accurate feedback to customers Ability to articulate complex technical issues in business terms, and explain customer impact Excellent troubleshooting and resolution skills on IP services and infrastructure, with working knowledge on Satcom RF Your Competencies Customer Service Troubleshooting Flexibility Your Profile Required Bachelors Degree in Network Engineering or similar field required Ability to work 12hour rotating shift schedule, nights, weekends, and holidays Preferred Juniper andor Cisco certifications JNCIA, JNCIS, CCNA Understanding of telecommunications satellite technologies and systems ITIL Foundation certification Whats in it for you? In addition to a competitive salary and benefits package, we offer you a truly global opportunity in an exciting industry and all the support youll need for both your professional and personal development. But most of all, we offer a truly unique opportunity to play your part in making a difference for those who need it most. We strive to uphold honesty, transparency and courage in everything we do. Were proud to belong to the SES team and collaborate towards success. Good to know SES and its Affiliated Companies are committed to hiring and retaining a diverse workforce. We are an Equal OpportunityAffirmative Action employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, pregnancy, sex, sexual orientation, gender identity, national origin, age, genetic information, protected veteran status, disability, or any other basis protected by local, state, or federal law. In conformity with U.S. Government technology export regulations, including the International Traffic in Arms Regulations ITAR and the Export Administration Regulations EAR, andor other applicable U.S. law, regulation or other requirements imposed by the U.S. Government, certain positions may require U.S. Citizenship, status as a lawful permanent resident of the U.S. or a protected individual as defined by 8 U.S.C. 1324ba3, or eligibility to obtain the required authorizations from the U.S. Department of State or U.S. Department of Commerce. For more information on SES, click here. Apply HERE
Tags: support
network
global
engineer
Category:Transportation and Logistics