je.st
news
ICT User Support Engineer
2015-11-16 20:06:04| Space-careers.com Jobs RSS
We are looking to further enhance our team by adding a ICT User Support Engineer You will be based initially for 1 year at our clients headquarters in Darmstadt, Germany. Extension of a further 3 years may be possible. In this large European Agency you will find an excellent and modern working environment with challenging tasks and responsibilities. Your Tasks Include The ICT User Support Engineer will report to the Service Desk Manager and work according to the teams agreed service levels, defined working practices and procedures. The ICT User Support Engineer will have as a minimum the following responsibilities Installconfigureadministrate desktop and notebook systems hardware and operating system MS Windows Installconfigureadministrate standard corporate office applications Maintain, administer and support remote access devices e.g. iPhones, VPN tokens Administer user accounts, manage user permissions Provide first and second level user and technical support, particularly in the area of standard desktop applications Windows 7, MS Office , Visio, etc Contribute to the preparation of IT Information on the Intranet and Training Material including presentations viewgraphs, demonstrations and online training as well as provide coaching and training to IT Users Act as an interface between 1st level support and the 2nd level engineers responsible for the backend systems. Provide support to upgrade and enhancement Projects Plan and perform rollouts of new Software Provide support to VIP users Provide support for WebEx and Videoconferences In the performance of these tasks, the consultant will have to comply with the relevant working practices and procedures. Your Profile The IT User and Technical Support Consultant is required to have as a minimum Customer focus and service orientation as well as highly effective interpersonal skills in dealing with demanding customers under high workload Extensive knowledge of and experience in the installation, maintenance and troubleshooting of MS Windows 7, MS Office, Visio, MS Project and Internet Explorer Experience in the installation and maintenance of mobile computing solutions e.g. VPN access, Notebooks, Remote Access, iPhones, WebEx Extensive experience in end user support in general. Experience in performing user administration in MS Active Directory Knowledge of Outlook configuration and administration and troubleshooting in an MS exchange environment In addition, the following knowledge shall be considered an advantage Experience in hardware installation, maintenance and troubleshooting desktop PC, notebooks, network printers, scanners Experience in a structured, ISO 9000 certified andor ITIL based information technology service environment Professional certification as MCP Windows 7 or any other professional certifications e.g. MCP MS Office, etc. Experience in using software distribution systems e.g. Novell ZENworks, MS SCCM Experience in providing support for Document Management Software Experience in providing 1st level support for SAP The official languages are English and French. The working language for the position is English and therefore the consultant must be able to work effectively in this language and have knowledge of the other. German would be advantageous in contacting local companies. REFERENCE 15211542 LOCATION Darmstadt, Germany CONTACT recruitmoltek.net CLOSING DATE 25th January 2016 MOLTEK has been serving the space and aerospace industries since 1995, providing international consultancy services for a wide variety of clients from private and public corporations to national and international authorities and agencies.
Tags: support
user
engineer
ict
Category:Transportation and Logistics