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ICT User Support Engineer
2015-11-17 16:07:15| Space-careers.com Jobs RSS
About us SCISYS Deutschland GmbH provides professional engineering and consultancy services supporting space programmes and missions. We have a strong presence at ESOC and EUMETSAT, as well as serving all ESA sites and spacecraft primes. Our team is composed of university graduates and experienced professionals, comprising some of the most knowledgeable, dedicated and talented engineers across Europe. Our services cover the whole life cycle of space programmes from early concepts to operations. Our Space Division provides a dynamic, supportive and friendly atmosphere in which you are encouraged to lead with initiative. We support new ideas from our colleagues and are focused on innovation. Moreover, we actively manage your professional development, training and career progression. For the location in Darmstadt Germany we are looking for a ICT User Support Engineer at EUMETSAT. Tasks The Corporate ICT function refers to the Information and Communication Technology systems, services and infrastructure, which are employed by EUMETSAT for support of its administrative activities. This environment is distinct from the one used for the operation of satellites or distribution of data products. The ICT User Support Engineer will report to the Service Desk Manager and work according to the teams agreed service levels, defined working practices and procedures. The ICT User Support Engineer will have as a minimum the following responsibilities Installconfigureadministrate desktop and notebook systems hardware and operating system MS Windows installconfigureadministrate standard corporate office applications maintain, administer and support remote access devices e.g. iPhones, VPN tokens administer user accounts, manage user permissions provide first and second level user and technical support, particularly in the area of standard desktop applications Windows 7, MS Office , Visio, etc contribute to the preparation of IT Information on the Intranet and Training Material including presentations viewgraphs, demonstrations and online training as well as provide coaching and training to IT Users Act as an interface between 1st level support and the 2nd level engineers responsible for the backend systems. Provide support to upgrade and enhancement Projects Plan and perform rollouts of new Software Provide support to VIP users Provide support for WebEx and Videoconferences Essential requirements The IT User and Technical Support Consultant is required to have as a minimum Customer focus and service orientation as well as highly effective interpersonal skills in dealing with demanding customers under high workload Extensive knowledge of and experience in the installation, maintenance and troubleshooting of MS Windows 7, MS Office, Visio, MS Project and Internet Explorer Experience in the installation and maintenance of mobile computing solutions e.g. VPN access, Notebooks, Remote Access, iPhones, WebEx Extensive experience in end user support in general. Experience in performing user administration in MS Active Directory Knowledge of Outlook configuration and administration and troubleshooting in an MS exchange environment Desirable requirements In addition, the following knowledge shall be considered an advantage Experience in hardware installation, maintenance and troubleshooting desktop PC, notebooks, network printers, scanners Experience in a structured, ISO 9000 certified andor ITIL based information technology Service environment Professional certification as MCP Windows 7 or any other professional certifications e.g. MCP MS Office, etc. Experience in using software distribution systems e.g. Novell ZENworks, MS SCCM Experience in providing support for Document Management Software Experience in providing 1st level support for SAP Other Information Start date is 15th April 2016. Fluency in English is mandatory The candidate must have a valid German work and residence permit or be an EU Citizen To apply online please visit www.scisys.despacejobs
Tags: support
user
engineer
ict
Category:Transportation and Logistics