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IT Hardware Technician Service Desk Agent
2021-08-05 09:13:15| Space-careers.com Jobs RSS
Come and join talented diverse Serco team at the European Organisation for the Exploitation of Meteorological Satellites EUMETSAT based in Darmstadt, Germany. We are looking for two experienced IT Hardware Technicians Service Desk Agents. Serco is among the leading Space Industry and Services Companies. Sercos space heritage over the last 40 years has placed us in the Space News Top 50 Space Industry Manufacturing and Services Companies We work alongside EUMETSAT and the European Space Agency, our employees have been providing everyday their technical, scientific and management skills to support the full range of European cornerstone space missions. Package Description What we offer if you join our amazing team Competitive Salary Corporate Benefits Package Exciting relocation package if applicable Company events Main Responsibilities As IT Hardware Technician Service Desk Agent you will concentrate your activities on the following 0 of the service capacity with this profile were needed to fulfil the requested services Enduser support in general, and support in identifying, repairing and replacing failed hardware components on PC and notebooks, as well as dealing with hardware driver installations in particular IT technologies as used at EUMETSAT eg. HPDELL desktops, notebooks, Konika Minolta printers and MS Office applications Support of Meeting room infrastructure like discussion systems. 60 of the service capacity with this profile were needed to fulfil the requested services Troubleshooting typical ICT software like MS Windows 10, MS Office, Visio, MS Project and MS Edge and Adobe Acrobat , Installation and maintenance of mobile computing solutions e.g. VPN access, Notebooks, Remote Access, iPhones, WebEx End user support Outlook configuration and administration and troubleshooting in an MS exchange environment Performing user administration in MS Active Directory and MS Exchange Using Microsoft Management Console Oncall duty is required for this job Successful Candidate Do you think you are the person we are looking for? See below what experience or knowledge you should bring As a minimum, 5 years experience in the following Enduser support in general, and support in identifying, repairing and replacing failed hardware components on PC and notebooks, as well as dealing with hardware driver installations in particular IT technologies as used at EUMETSAT eg. HPDELL desktops, notebooks, Konika Minolta printers and MS Office applications Support of Meeting room infrastructure like discussion systems. Customer focus and service orientation as well as highly effective interpersonal skills in dealing with demanding customers under high workload Extensive knowledge of and experience in the and troubleshooting typical ICT software like MS Windows 10, MS Office, Visio, MS Project and MS Edge and Adobe Acrobat , Experience in the installation and maintenance of mobile computing solutions e.g. VPN access, Notebooks, Remote Access, iPhones, WebEx Extensive experience in end user support in general. Knowledge of Outlook configuration and administration and troubleshooting in an MS exchange environment Experience in performing user administration in MS Active Directory and MS Exchange Experience in using Microsoft Management Console Customer focus and service orientation together with highly effective interpersonal skills in dealing with demanding customers under high workload In addition, the following knowledge shall be considered an advantage Certification for the maintenance of HPDELL desktops and notebooks Knowledge of, and experience in, installing and troubleshooting structured cabling systems and networking hardware Experience in performing inventory and stock management Knowledge of managing inventory repositories especially in SAP The following activities will gradually become of importance to the position but, if required, the key person will be trained inhouse on these activities Experience in a structured, ISO 9000 certified andor ITIL based information technology service environment Professional certification as MCP Windows 10 or any other professional certifications e.g. MCP MS Office, etc. Experience in using software distribution systems MS SCCM Experience in providing support for Document Management Software Important Any offer of employment is contingent upon you providing documents to verify your identity and employment eligibility, as required by law. Applicants are reminded that they will be requested to produce such documentation during the recruitment process. Please contact a member of the recruitment team if you require further details of acceptable types of documentation required for verification of identity and work authorization. Data Protection When creating a profile on the Serco Career Centre you agreed to the Data Protection policy, a copy is available upon request. You may submit a written request revoking your consent to this agreement at any time. About The Company Why should you join Serco ? At Serco not only is the nature of the work we do important, everyone has an important role to play. Meaningful and vital work Youll contribute to methodologically intercepting challenges whilst achievements will also be recognised and celebrated. A world of opportunity Youll be wholeheartedly supported with development and career progression Great people Youll become an integral member of a welldefined and supportive team who believe passionately in the value of our work. What we offer Chance to contribute to innovation in the public services sector A company passionate about diversity and inclusion Permanent employment with comprehensive Serco Benefits package. Pension About Serco At Serco, not only is the nature of the work we do important, everyone has an important role to play when managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world, we are innovators, committed to redesigning and improving public services for the benefit of everyone. By joining Serco you will have unlimited access to our Global Employee Networks SercoInspire Gender, SercoEmbrace Multicultural, SercoUnlimited Disability and InSerco LGBT Networks. Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. Apply Please click on the apply button to be taken to our careers website Serco is a Disability Confident Employer committed to employing and retaining people with disabilities. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. More at httpswww.serco.comeusectorexpertisespace httpswww.serco.comeucareerscareersinspace
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