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IT Hardware Technician Service Desk Agent
2021-08-05 09:13:15| Space-careers.com Jobs RSS
Come and join talented diverse Serco team at the European Organisation for the Exploitation of Meteorological Satellites EUMETSAT based in Darmstadt, Germany. We are looking for two experienced IT Hardware Technicians Service Desk Agents. Serco is among the leading Space Industry and Services Companies. Sercos space heritage over the last 40 years has placed us in the Space News Top 50 Space Industry Manufacturing and Services Companies We work alongside EUMETSAT and the European Space Agency, our employees have been providing everyday their technical, scientific and management skills to support the full range of European cornerstone space missions. Package Description What we offer if you join our amazing team Competitive Salary Corporate Benefits Package Exciting relocation package if applicable Company events Main Responsibilities As IT Hardware Technician Service Desk Agent you will concentrate your activities on the following 0 of the service capacity with this profile were needed to fulfil the requested services Enduser support in general, and support in identifying, repairing and replacing failed hardware components on PC and notebooks, as well as dealing with hardware driver installations in particular IT technologies as used at EUMETSAT eg. HPDELL desktops, notebooks, Konika Minolta printers and MS Office applications Support of Meeting room infrastructure like discussion systems. 60 of the service capacity with this profile were needed to fulfil the requested services Troubleshooting typical ICT software like MS Windows 10, MS Office, Visio, MS Project and MS Edge and Adobe Acrobat , Installation and maintenance of mobile computing solutions e.g. VPN access, Notebooks, Remote Access, iPhones, WebEx End user support Outlook configuration and administration and troubleshooting in an MS exchange environment Performing user administration in MS Active Directory and MS Exchange Using Microsoft Management Console Oncall duty is required for this job Successful Candidate Do you think you are the person we are looking for? See below what experience or knowledge you should bring As a minimum, 5 years experience in the following Enduser support in general, and support in identifying, repairing and replacing failed hardware components on PC and notebooks, as well as dealing with hardware driver installations in particular IT technologies as used at EUMETSAT eg. HPDELL desktops, notebooks, Konika Minolta printers and MS Office applications Support of Meeting room infrastructure like discussion systems. Customer focus and service orientation as well as highly effective interpersonal skills in dealing with demanding customers under high workload Extensive knowledge of and experience in the and troubleshooting typical ICT software like MS Windows 10, MS Office, Visio, MS Project and MS Edge and Adobe Acrobat , Experience in the installation and maintenance of mobile computing solutions e.g. VPN access, Notebooks, Remote Access, iPhones, WebEx Extensive experience in end user support in general. Knowledge of Outlook configuration and administration and troubleshooting in an MS exchange environment Experience in performing user administration in MS Active Directory and MS Exchange Experience in using Microsoft Management Console Customer focus and service orientation together with highly effective interpersonal skills in dealing with demanding customers under high workload In addition, the following knowledge shall be considered an advantage Certification for the maintenance of HPDELL desktops and notebooks Knowledge of, and experience in, installing and troubleshooting structured cabling systems and networking hardware Experience in performing inventory and stock management Knowledge of managing inventory repositories especially in SAP The following activities will gradually become of importance to the position but, if required, the key person will be trained inhouse on these activities Experience in a structured, ISO 9000 certified andor ITIL based information technology service environment Professional certification as MCP Windows 10 or any other professional certifications e.g. MCP MS Office, etc. Experience in using software distribution systems MS SCCM Experience in providing support for Document Management Software Important Any offer of employment is contingent upon you providing documents to verify your identity and employment eligibility, as required by law. Applicants are reminded that they will be requested to produce such documentation during the recruitment process. Please contact a member of the recruitment team if you require further details of acceptable types of documentation required for verification of identity and work authorization. Data Protection When creating a profile on the Serco Career Centre you agreed to the Data Protection policy, a copy is available upon request. You may submit a written request revoking your consent to this agreement at any time. About The Company Why should you join Serco ? At Serco not only is the nature of the work we do important, everyone has an important role to play. Meaningful and vital work Youll contribute to methodologically intercepting challenges whilst achievements will also be recognised and celebrated. A world of opportunity Youll be wholeheartedly supported with development and career progression Great people Youll become an integral member of a welldefined and supportive team who believe passionately in the value of our work. What we offer Chance to contribute to innovation in the public services sector A company passionate about diversity and inclusion Permanent employment with comprehensive Serco Benefits package. Pension About Serco At Serco, not only is the nature of the work we do important, everyone has an important role to play when managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world, we are innovators, committed to redesigning and improving public services for the benefit of everyone. By joining Serco you will have unlimited access to our Global Employee Networks SercoInspire Gender, SercoEmbrace Multicultural, SercoUnlimited Disability and InSerco LGBT Networks. Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. Apply Please click on the apply button to be taken to our careers website Serco is a Disability Confident Employer committed to employing and retaining people with disabilities. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. More at httpswww.serco.comeusectorexpertisespace httpswww.serco.comeucareerscareersinspace
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Service Agent Gateway Operations
2021-07-02 16:13:15| Space-careers.com Jobs RSS
At SES, we cultivate an inclusive and healthy work environment that enables us to drive business success. As a company dedicated to Diversity Inclusion, we believe our story should reflect those of the millions we serve. We are committed to increasing the number of employees from underrepresented groups and nurturing an inclusive company culture where people can flourish. Our purpose is to ensure safety of our combined GEO and MEO fleet and maximise spacecraft lifetime, provide best performance to SES customers. We drive innovation for our infrastructure, products and services and manage spacecraft procurement for both heritage and nextgeneration systems Are you? Eager to provide the best experience for our customers and be the first point of contact for any gateway intervention Skilled at maintaining Gateway availability and providing customer continuity? Looking to work within an international organisation, in a fastpaced environment and become a valuable member of a successful team Primary ResponsibilitiesKey Result Areas As member of a global Gateway Operations team, provide a qualitative approach to continuously improving the experiences or our customers. Be the first point of contact for any Gateway issues and work with solutions at the cutting edge of technology Provide exceptional customer support and serve as the main pointofcontact and facilitate all communications between customers, vendors, internal and external fix agents necessary to resolve highly technical issues at SES owned or managed Gateways and Teleport Infrastructure for O3b mPOWER as well as other MEOGEO missions Monitor all Gateway elements including ground based large aperture Antennas, RF, Teleport Infrastructure, Network and terrestrial circuits and Control systems to assure mission critical traffic and customer connections are operational with minimal degradation or outages as specified in Service Level Agreements SLAs Ensure all events are properly documented, escalated and reported. Initiate timely technical and management escalation as required Participate in the daily health checks and escalation point for any issue Gather, organize, and analyse large amounts of data with speed and accuracy as well as detect relationships and make decisions using sound methodical judgment Work 12 hour rotating shifts that may include nights, weekends and holidays Who We Are Looking For More About You In order to achieve the outcomes described above, we believe you will be able to demonstrate some or all of the following SkillsCompetencies Were looking for a selfstarter and brave pioneer with a drive for excellence. Someone that takes a proactive approach and holds himherself accountable without shying away from responsibility. Given the nature of the role we feel its important for you to understand your own added value and make yourself heard. Comfortable working with minimal supervision and able to deal with changing priorities Demonstrates a customerfocused business led approach Adaptable, dynamic team player with effective intercultural awareness Competent in breaking down data or problems to develop solutions and explanations SelfStarter with a high level of personal accountability Very good presentation communication skills written oral Ability to multitask by managing, tracking, and resolving multiple issues simultaneously Preferred Education Experience a combination of education and experience will be considered Bachelors degree in Engineering, Satellite Communication, Computer Sciences or equivalent, coupled with professional vocational training and qualifications Minimum of 2 years experience in technical support experience in the satellite or wireless communications industry Technical support experience in the satellite or wireless communications industry Advanced knowledge and experience of Ground based Antenna systems Excellent command of Microsoft applications Access, Excel, PowerPoint, Outlook, Visio, Word Knowledge of the Satellite or Telecommunications Satellite industry will be a plus Preferred Qualifications Fluent in English Microsoft Office Competent Analytical reporting Whats in it for you Benefit of being on the cutting edge of Gateway technology Bonus and equity plans Comprehensive and competitive benefits plans A range of wellness activities and employee assistance programmes varies by location An employer that values all aspects of Diversity and respects every individuals story The contents of this job description are subject to change. SES and its Affiliated Companies are committed to hiring and retaining a diverse workforce. We are an Equal OpportunityAffirmative Action employer and will consider all qualified applicants for employment without regard to race, color, ancestry, national origin, gender, sex, sexual orientation, gender identity, marital status, religion, age, disability, veteran status, or other characteristic protected by local, state, or federal law. In conformity with U.S. Government technology export regulations, including the International Traffic in Arms Regulations ITAR and the Export Administration Regulations EAR, andor other applicable U.S. law, regulation or other requirements imposed by the U.S. Government, certain positions may require U.S. Citizenship, status as a lawful permanent resident of the U.S. or a protected individual as defined by 8 U.S.C. 1324ba3, or eligibility to obtain the required authorizations from the U.S. Department of State or U.S. Department of Commerce. APPLY httpscareers.ses.comjobManassasServiceAgentGatewayOperationsVA20108688662401
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Edale appoints agent in Poland
2021-04-14 16:03:25| Label and Narrow Web Breaking News
Graw specializes in the flexographic industry and collaborates with printing houses in both the rotogravure and offset printing markets.
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edale
Service Agent, ARC Operations
2021-03-31 12:12:07| Space-careers.com Jobs RSS
ROLE DESCRIPTION SUMMARY The position is a critical role in the management of the mPOWER ARC system on an ongoing basis and ensures the ARC system remains stable and is responsible for ensuring system uptime is preserved. The incumbent works collaboratively with operational, infrastructure and customer facing functions within the mPOWER NOC to help ensure the stable operation, reliability, and security of our customer services and infrastructure. The role is primarily focused on the effective operation of mPOWER ARC System. PRIMARY RESPONSIBILITIES KEY RESULT AREAS Responsible for the management and monitoring of the ARC system on an ongoing basis within the O3b mPOWER NOC Works alongside fulfillment and service partner teams to ensure new services are implemented effectively and changes required within ARC are implemented in line with agreed requirements Works alongside customer and infrastructure operations to support existing customer services Escalation point in the support of existing service provision and any system related issues with the ARC system Manages and monitors the Adaptive Resource Control ARC system that serves as the autonomous O3b mPOWER management and control system. Configures and tune ARC for optimal performance. Addresses situational and ARC system anomalies as they arise In collaboration with other O3b mPOWER operational personnel, assumes manual control of O3b mPOWER when ARC autonomous operations arent sufficient Coordinates with ARC Engineering Support to resolve system problems Liaises with operators of interfacing systems to ensure proper coordination of activities Provides feedback to SES Engineering and ARC Development and Engineering teams on ARC performance and opportunities to improve operations Maintains focus on the end customer experience and quality of service COMPETENCIES Selfmotivated and able to deal well with ambiguity and rapidly changing priorities Demonstrates a customerfocused business led approach Excellent team player Demonstrates effective intercultural awareness Strong analysis and problemsolving skills SelfStarter with a high level of personal accountability Excellent presentation communication skills written oral QUALIFICATIONS EXPERIENCE Bachelors degree in Engineering, Satellite Communication, Computer Sciences or equivalent, coupled with professional vocational training and qualifications Minimum of 5 years experience in preferably in Operation CentreSupport Center Technical support experience in the satellite or wireless communications industry Excellent command of Microsoft applications Access, Excel, PowerPoint, Outlook, Visio, Word Knowledge of the Satellite or Telecommunications Satellite industry will be a plus Fluency in English, any other language is considered as an asset Apply HERE
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arc
Mexican Supreme Court backs IFT over America Movil 'dominant agent' declaration
2021-03-04 10:21:00| Telecompaper Headlines
(Telecompaper) Mexico's Supreme Court has declared that telecommunications regulator IFT's description of America Movil as a "preponderant agent" in the sector is lawful...
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supreme