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IT Service Delivery Manager
2020-04-10 11:15:12| Space-careers.com Jobs RSS
At Serco not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world, we are innovators,committed to redesigning and improving public services for the benefit of everyone. Serco and Proud Make a difference every day. We currently have an exciting opportunity for an IT Service Delivery Manager, based in the North of Italy. Main Responsibilities The IT delivery manager is responsible for the implementation and management of quality of the IT services provided to customer under contractual conditions, the main duties are Coordinate all activities to ensure the required standard of service is achieved and maintained. Grow services in order to meet clients and expectations, whilst maintaining strict budgetary control in line with Client requirements. Ensure that all Customer regulations and policies are followed. Undertake regular meetings with Customer as set out in the Contract to ensure effective and meaningful lines of communication are maintained. Monitor standards of operation, ensuring that the required standards are achieved and maintained. Where variances do occur, ensure written explanations are provided to justify these and to implement required action plans to ensure correction where appropriate. The Ideal Candidate The right candidate will bring University degree in one of the following fields Computer Science, Information Technologies, Mathematics, Physics, Engineering, Business Administration, Business Management or related areas. At least ten 10 years of work experience, within Service Management and IT Delivery. Proven experience of Service SupportService Delivery related activities with the ITIL framework including ITIL V2, V3 or V4 methodology. Important Any offer of employment is contingent upon you providing documents to verify your identity and employment eligibility, as required by law. Applicants are reminded that they will be requested to produce such documentation during the recruitment process. Please contact a member of the recruitment team if you require further details of acceptable types of documentation required for verification of identity and work authorization. Data Protection When creating a profile on the Serco Career Centre you agreed to the Data Protection policy, a copy is available upon request. You may submit a written request revoking your consent to this agreement at any time.
Tags: service
manager
delivery
service delivery
Category:Transportation and Logistics