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IT Service Management Support
2021-06-28 20:13:43| Space-careers.com Jobs RSS
Are you fascinated about Space? Do you have a strong background in Process management and ITIL knowledge IT service management experience? You could be our new IT Service Management Support. Come and join talented diverse Serco team at the European Organisation for the European Space Operations Centre ESOC based in Darmstadt, Germany. Serco is among the leading Space Industry and Services Companies. Sercos space heritage over the last 40 years has placed us in the Space News Top 50 Space Industry Manufacturing and Services Companies We work alongside EUMETSAT and the European Space Agency, our employees have been providing everyday their technical, scientific and management skills to support the full range of European cornerstone space missions. Job Description What we offer if you join our amazing team Competitive Salary Corporate Benefits Package Exciting relocation package if applicable Company events Main Responsibilities As IT Service Management Supportyou will concentrate your activities on the following Support to SLA monitoring and management with internal and external suppliers Identifying and monitoring of the Implementation of corrective actions to maintain high level of service quality Support to management of the established processes and their evolution Support to the management of the IT Service Management ITSM tool and related tool sets Review of SLA definitions within the service portfolio SLA assessment and verification of requirements for achievable targets Definition of new endtoend Service levels Monthly creation of a consolidated service level report for all services Analyse reports and identify areas for improvement Support the continuous service improvement process, ensuring that despite the introduction of new services and new solutions, the overall service quality will be maintained Support the management of the activities of service providers, vendors and suppliers Monitor and manage performance of the suppliers in compliance with OLAs. In particular, identify correlation between performance issues and user reported problems Ensure that Business Processes are followed across all Service Providers and Third Party Vendors Support the customer in managing and maintaining customer owned endtoend service delivery processes to achieve consistent and seamless service delivery across the various infrastructure components, service providers and suppliers. Successful Candidate Do you think you are the person we are looking for? See below what experience or knowledge you should bring Excellent English skills Very good MS Office skills ITIL knowledge IT service management experience Experience in Process management SLAKPI management design Experience in report writing Good analytical skills Experience in vendor management Experience in interfacing with customers and suppliers The following will be seen as assets Database skills ITSM tool experience esp. Microfocus Service Manager SMAX. Important Any offer of employment is contingent upon you providing documents to verify your identity and employment eligibility, as required by law. Applicants are reminded that they will be requested to produce such documentation during the recruitment process. Please contact a member of the recruitment team if you require further details of acceptable types of documentation required for verification of identity and work authorization. Data Protection When creating a profile on the Serco Career Centre you agreed to the Data Protection policy, a copy is available upon request. You may submit a written request revoking your consent to this agreement at any time. About The Company Serco is one of the worlds largest providers of public services to Governments employing over 50,000 people in over 20 countries. In Europe, Serco supports governments and international organisations in the delivery of essential public services with operations in Belgium, France and French Guyana, Germany, Italy, the Netherlands, Spain, Switzerland. What connects the ever growing Serco workforce is a passion for delivering great service and to keep ahead we have to constantly evolve and enhance the way we deliver our services and everyone in Serco has a role to play. We have a mandate to execute brilliantly and our people lead and inspire based on our core values, Trust, Care, Pride and Innovation. As a business which delivers frontline public services, employing tens of thousands of people, we are constantly developing and promoting people our need for skilled professionals is insatiable and few companies can offer as many opportunities for individuals to grow their careers. A career with Serco offers the chance to work with both inspirational people and innovative contracts, in a dynamic and exciting environment. If you share our values and want to join a team of over 50,000 passionate colleagues globally we want to hear from you. Make a difference every day. Take pride in what you do! More at httpswww.serco.comeusectorexpertisespace httpswww.serco.comeucareerscareersinspace
Tags: service
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service management
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