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IT Service Manager
2017-06-22 16:11:21| Space-careers.com Jobs RSS
You will have the opportunity to manage and coordinate the overall ESOC IT services which have been outsourced to overall service providers OSP. Tasks and Activities The scope of work will include You will be supporting the OSP in ESOC onsite service delivery. You will be reviewing OSP monthly status, performance, capacity reports for ESOC against the contractual SLAs. You will be reviewing Units of Charge reports against ordered quantities. You will be managing the ESOC CITI documentation and actions data base. You will be defining operational procedures for ESOC site service management coordination activities with service interface partners ON, FM. You will be defining and following up implementation of new customer service requirements. You will be monitoring OSP service alerts and take action for the case of information delay or service interruptions not reported by the OSP. You will be assisting, support and liaise with the new communications service provider for the phase in of the new CITI support contract. You will be communicating service catalogue content and change to users at ESOC. Skills and Experience The following skills and experience are mandatory You have knowledge of the ESOC site business requirements on corporate IT services workplace, LAN, fixed and mobile telephony You have a good knowledge of the ESOC corporate IT service catalogue You possess ITIL best practices certificate You are fluent in English and German desirable You have good communication skills and team spirit You have at least 2 years IT service management experience You are results and goal oriented work structure The following skills would be highly desirable IT networking and VoIP experiences IT project leadership skills How to Apply Looking to take your career to the next level? Interested applicants should submit their CV and Cover Letter to RHEAs Recruitment team at careersrheagroup.com no later than 31072017. Preference will be given to candidates eligible for an EU or national personal security clearance at the level of SECRET or above. About RHEA Group RHEA Group is a leading engineering consultancy firm with demonstrated expertise in space, system and secure software solutions. We attract skilled engineers, scientists and management professionals and offer a range of exciting career paths working alongside clients such as the European Space Agency, the European GNSS Agency, EUMETSAT and NATO.
Tags: service
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Category:Transportation and Logistics
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